-> Location was decent. A while away from the major attractions in Kochi but I liked it. -> You could use delivery apps to have things delivered directly to your room which I've never seen in a hotel before.

-> The staff who was showing me to my room made some inappropriate comments about my skin colour which made me very uncomfortable. The other staff were quite rude and dismissive. -> The room was not up to hotel standards. Unclean sheets, broken TV, AC barely worked and the bathroom smelled like cigarette smoke. -> No soap, toilet paper, tissues, or (clean) towels were provided. I even had to go down to the front desk just to get the wifi password. -> The room was FULL of insects. I can understand mosquitoes getting in through the windows but there were ants crawling everywhere. I would not be surprised if there were bedbugs too. -> The elevator buttons on my floor didn't work and the stairwell was obstructed by mattresses blocking the doors. -> There was a general feeling that some nefarious activity was taking place in the hotel. -> I have seen reviews from up to 3 years back that detail the same negative experiences as I had, and the hotel responds to them saying "we welcome you back, you will have a different experience next time". This is a complete lie as they obviously don't listen to any criticism or change anything about this hotel. It is not a three star hotel by any stretch of the imagination. Every other hotel I have stayed at on the subcontinent at this price point has been far better. Stay away at all costs.

Central location, accessible with various means of transport, including public transport. Friendly staff. Quick front desk. Electronic / digital payment. Clean room. Quite AC and fan. Hot water.

The restaurant is very expensive. The view from the room was blocked, not matching with the pictures on the website. Lighting inside room is warm and insufficient for any reading / writing work, if you are on a business trip. English newspaper is not available in the lobby. Printing assistance not available at reception. Nearby cyber cafe / photostat / DTP shops close by 7 -8 pm.

Location was okay .

Room was not clean, no landline services, very poor facilities,very poor staff. very very bad experience

Toilet was not cleaned

We've got the 409 room and the bathrooms are not cleaned. We really didn't liked the room

The location is perfect.

Location is ideal. They accepted the booking even late at night.

Not clean. Old room.