Luxury Furnished Apartments by Hyatus Downtown at Yale

Walking distance to restaurants. Felt very safe. Loved the coffee in the lobby!

Nothing

Exactly as pictured — upscale, professionally furnished and decorated. Very responsive host with immediate replies. We found great restaurants and a Fresh Market within half an hour’s drive, but skip the famous Bill’s Seafood as it’s NOT up to ratings.

Not a big issue, there was a nice spice array but no coffee, tea, sugar.

The room on the 5th floor was very clean, spacious, with high ceilings. There was one bedroom, a bathroom with shower, and a living room with a spacious attached kitchen, which contained everything we needed. On the first floor was a coffee machine with freshly ground coffee available 24/7. Our car had its own parking space on the inside parking lot, with a bar code for driving in at any time. Air conditioning was easy to operate; at times we turned it off and opened windows.

The only potentially negative aspect was that the queen sofa bed in the living room was sagging and not very comfortable.

The staff spoke in a welcoming and polite way. At first glance, the apartment appears clean and well-maintained, but once you open the washer/dishwasher/fridge. The kitchen appears to be well-equipped, and the bathrooms and bedrooms seem well-appointed. There were complimentary tooth brushes, tooth pastes, and shower caps, but no bottled water!

We stayed in apartment 509, a two-bedroom on the fifth floor. The check-in process is convoluted with guests' headshots taken from all angles as if you were a criminal. For Hyatus, your credit card is not enough--this tells me the place is not used to distinguished guests. The five-minute check-in video is not just unhelpful; it is misleading and a waste of time. There is no designated parking space, despite what is shown (that building has no designated spots--anyone can park anywhere), and luggage carts are nearly impossible to find because they are not returned to the lobby. Second, the cleanliness and housekeeping are really poor: visible hair, dirty appliances (washer, dishwasher, refrigerator all had stains or gunk), unclean shower curtains, and signs of rushed or careless cleaning are what we dealt with after an exhausting trip (I took many pictures) before cleaning and disinfecting everything. Also, the trash bins had no liners (we had to find and put them in), no toilet paper in place, and overall, it was not ready for check-in. Third and most important, its misleading “luxury” claim: Uncomfortable dining setup, impractical furniture, no workspace (no desk anywhere), allergen-filled tight couches, and poor soundproofing with terrible noise of traffic, construction, sirens, and trains making it hard to sleep or function. I took videos and pictures of this as well. Will see what all I can add. Uncomfortable stay for working guests: Internet stopped working after the first day, and there are no essential stores or restaurants within walking distance, making the stay inconvenient. There were no water bottles in our room either.