The location, cleanliness, comfort of the beds and size were perfect however due to noise complaints we had the owner storm in at 4pm on Saturday afternoon to tell us off and we were no longer allowed to use the garden which was a real shame as if was a lovely sunny day. This did really dampen the stay as other than that is was perfect. The house really shouldn’t be for big groups as the neighbours are all very close and very sensitive to any noise at any time.

We hired Customs House for a family holiday over the October half term. We were a group of 17 and two dogs. The house was spacious and more than large enough to cater for the group. The beds were very comfortable and there was always hot water despite so many people in the house. Location was great with lots of restaurants and bars in Faversham to chose from. The quay in which the house is located on also had a couple of nice bars and antique shops to look around. Would definitely recommended for a family holiday.

The property was broadly as described although with less of the soft furnishings than in the pictures. It is a decent sized house, but slightly let down by the fact that there is nowhere to gather and sit beyond the dining room table. It is nice and the dining room is open plan. There is a room with a TV but no way you can fit all those staying into that room comfortably. You must adhere to the no noise after 10pm rule. We forgot to do this on the first night and had a text from the property manager which we promptly responded to. However, the property manager then turned up at the house the next morning to remind us even though we had been in communication over the phone. This was fine but it felt like a slight invasion of privacy. Some things to be aware of: - It is really limited on some key items. The towels are tiny and I would advise bringing your own. - We had no bin bags when we arrived. Some were dropped off but not enough and we could not throw all the rubbish away (more on this below). - There was only one tea towel, so it is impossible to do all the washing up and putting away required over the weekend. - There are no touches you would expect e.g. shower gel, some milk etc. There were two broken chairs when we arrived which we were then charged for even though we were not responsible for breaking them, so if there is anything broken or out of place when you arrive you should send pictures to the property manager to avoid being taken advantage of. It isn't made clear to you that you have to leave the house in the exact state you found it, this is hidden in the small print terms and conditions. We were charged an additional cleaning fee and the pictures they sent as proof were items that were washed up but not put away and extra rubbish we couldn't throw away because not enough bin bags were provided. We were tidying throughout the weekend but with a check out of 10am and those other things like not enough bin bags or tea towels it was impossible to leave it in the exact same way we found it and therefore got charged. Overall, this is a nice place and good for gatehrins but the hidden extras we were charged for, the fact that this was expensive compared to the market anyway and the lack of acknowledgement of the mitigating circumstances, I would not stay here again.

What a great house, in a wonderful spot of a lovely town. We had a great time and would highly recommend this house. Very easily accessed and all very clean and tidy too.

This is a really nicely finished property, ideal for a large family gathering or for larger group trips away. Standard Quay is a fantastic location too.

Overall it was a lovely experience staying here at this property. It was a large family stay to celebrate my Mums 50th birthday. The house was lovely and clean and location was fantastic. Town is walking distance and a small pub, tea rooms, and a pizza place is a stones throw away. Bedrooms were all nice sizes and bathrooms all very clean. Some of the rooms were not quite as pictured ie missing some soft furnishings such as scatter cushions etc. Very small living room area with sofas which aren’t very comfortable and without a TV which makes family time watching a movie etc quire difficult. The garden space and size is lovely with the sun on the garden almost all day. However would highly recommend the property purchasing some nicer/comfier garden furniture so that it can be enjoyed that bit more. Limited wrought iron seating is available whereas a comfier seating suite would mean being able to enjoy outdoor bbqs that bit more. We had a small toilet leak during our stay, as well as missing some linen for the sofa bed but Bloomstays were extremely responsive and had both resolved within the day! Overall a lovely experience with some minor details which, if resolved would make this a 5 star experience. Highly recommend Posilippo Italian.

A great week's stay for all our family with lots to do locally, I would certainly go back for another holiday.

Overall it was a lovely experience staying here at this property. It was a large family stay to celebrate my Mums 50th birthday. The house was lovely and clean and location was fantastic. Town is walking distance and a small pub, tea rooms, and a pizza place is a stones throw away. Bedrooms were all nice sizes and bathrooms all very clean. Some of the rooms were not quite as pictured ie missing some soft furnishings such as scatter cushions etc. Very small living room area with sofas which aren’t very comfortable and without a TV which makes family time watching a movie etc quire difficult. The garden space and size is lovely with the sun on the garden almost all day. However would highly recommend the property purchasing some nicer/comfier garden furniture so that it can be enjoyed that bit more. Limited wrought iron seating is available whereas a comfier seating suite would mean being able to enjoy outdoor bbqs that bit more. We had a small toilet leak during our stay, as well as missing some linen for the sofa bed but Bloomstays were extremely responsive and had both resolved within the day! Overall a lovely experience with some minor details which, if resolved would make this a 5 star experience. Highly recommend Posilippo Italian.