Absolutely not customer-oriented, the manager allows himself to interrupt and shout at the guest, instead of correcting the situation, bad breakfast, Wi-Fi does not work in the room at all, the photos of the room do not correspond to reality. I booked a Deluxe room for 2 adults and 1 child, which was shown with a sofa in the photo, expecting that my three-year-old child would sleep there. But after checking in, there was no sofa in the room. It was already late, I didn't want to take a long time to figure out why, so I just asked for a cot. I was told that at 10 p.m. they could no longer place an extra bed. Then I asked for a room with a sofa, which I had booked. The receptionist (who was the only nice person there) called the manager. The manager did not want to listen to me at all, interrupted and shouted. It was not just inhospitable, it was very disrespectful to behave like that. All he shouted to me was that a room with a sofa is a different category - a triple room. To my question, then why are these photos listed as a deluxe room, he did not answer, no wonder, because he did not pay attention to what I was saying at all. It was already late, my child wanted to sleep, so I simply did not continue to waste time on a very ill-mannered manager and we went to sleep, the three of us in one bed. If you want hospitality and a pleasant attitude towards you, then this is not about this hotel.

Das Personal war weitestgehend freundlich, aber insgesamt können wir dieses Hotel leider nicht weiterempfehlen.

Das Hotel hat seine besten Tage leider schon hinter sich. Die Einrichtung wirkt etwas veraltet und es gab ständig Fehlalarme der Rauchmeldeanlage, was unseren Aufenthalt sehr störte. Zum Glück waren wir nur zwei Nächte da. Es gibt zwar einen Pool, aber leider konnten wir diesen nicht testen, da kein Wasser drin war. Beim Check-in wurde behauptet, wir hätten ohne Frühstück gebucht, was ich erst mit meiner Buchungsbestätigung richtigstellen musste.

Die Mitarbeiter sind wirklich sehr freundlich und zuvorkommend

Wir haben das Hotel nur für den Pool gebucht. Leider ist der aber geschlossen gewesen und wir mussten die Kinder vertrösten.

Tutto ok

No problemi

La gentilezza dello staff, la pulizia delle camere e un posto dove potersi rilassare in Valpolicella. Sicuramente un posto consigliato per chi deve sostare in quella zona.

Vicinanza a punti d'interesse, buona colazione, personale cordiale e cortese. Situato in un posto tranquillo.

Al check in ci hanno assegnato una camera nella nella struttura adiacente, molto fatiscente con camere poco funzionali. Niente a che vedere con la struttura principale. Però alla richiesta del cambio camera ci è stato concesso lo spostamento nella struttura principale. Un receptionist molto professionale e cordiale, di cui ahimè non ricordo il nome, con vari cambi, ha reso il nostro soggiorno più piacevole.

La pulizia

- la vetustà della struttura e degli arredi, alcuni veramente logori; - la presenza della tenda per fermare gli schizzi della doccia comporta la scelta tra alla gare il bagno o farsi aderire addosso la plastica della vecchia tenda; - la colazione.

Personnel très sympathique

Rien à dire