Чисто. Завтра норм. Локация удобная в центре и рядом аренда отличная инвентаря.

Ужасно работает персонал. По приезду спросил двоих на хостес, еще в охрану, никто не знал времени открытия канатных дорожек, магазинов и кафе. Всем нужно было что-то уточнить. Персонал работает крайне ужасно, не достойно отеля 5 звезды. Я по ошибке забронировал два номера на неделю, и прожил всю неделю только в одном, а с меня на выезде взяли деньги за два. Эти ребята даже не видели, что во втором никто не живет и не заехал. И отказались мне вернуть деньги 850 евро. Видимо с клиентами плохо, пришлось им удержать с меня за второй номер. Я в этот скам больше не поеду никогда. Еще массаж делают в комнате, рядом с бассейном, где ужасная звукоизоляция и слышно крики всех детей в бассейне. Ну потолок в бассейне тоже отваливается и желтый, особо не расслабишься. Вода холодная в бассейне.

服务 所有员工的服务意识，职业素养，亲和善意，宾至如归 So professional and being helpful and kindness 😊 Thanks

Doručak je bio odličan, odlična lokacija, nov hotel, ljubazno osoblje, udobni krevet veliki za 3 osobe.

Postupak registracije i bespotrebno uzimanje depozita od 8.000 dinara. Čišćenje je moglo da bude bolje, jer u hotelu sa ovakvom kategorizacijom je nedopustiva prašina u sobama. Dodatno se plaća igraonica, a samo 1 sat je besplatno za goste hotela. Posebno je neophodno da se rezerviše spa koji je mali i koji bi mogao da bude bolji. Nekima takođe može smetati i u postupku registracije traženje kreditne kartice. Stoga obavezno ponesite istu sa sobom, kako bi novac koji je blokiran mogao da bude skinut sa vaše kartice.

Lokacija, spa centar

Naplaćivanje skijašnice

Die Anlage ist sehr schön und liegt direkt an der Piste.

Das Personal beim Essen ist eine Katastrophe. Man wird leider nicht informiert was es alles gibt. Wir wussten bis zum letzten Tag nicht, was man alles beim Frühstück bestellen kann. (Omlett, Spiegelei, Orangensaft, usw.). Man wartet meist 15-20 min. auf die Getränke und muss ständig einem Kellner hinterher laufen. Außenpool viel zu kalt. Als wir ankamen mussten wir unser Gepäck selber aus dem Auto holen, da kein Mitarbeiter mehr da war. 25€ pro Tag für einen Parkplatz finde ich eine Frechheit. Essen war ganz okay, aber keine große Auswahl. Das Zimmer wurde nicht gründlich geputzt und jeden Tag fehlte etwas. Mal war es Toilettenpapier, dann Handtücher oder Tücher für das Gesicht. Terrasse wurde überhaupt vergessen zu reinigen. Im Großen und Ganzen werden wir das Hotel leider nicht wieder besuchen.

Osoblje hotela je ostavilo najjaci utisak! Veliko hvala svakom pojedinacno sto su u svakom trenutku zracili neverovatnom toplinom i ljubaznoscu i ucinili da se predivno osecamo tokom celog boravka!

Hrana bi morala da bude i raznovrsnija i ukusnija, to je jedina sugestija, ostalo je sve na najvisem nivou!

Since my last visit almost everything changed for the better. Rooms are still best on the mountain, with perfect materials and service. Everything was cleaned and checked twice a day. Concierge and welcoming staff including bell boys are really pleasant and professional. They were there for all our needs. Checkin and checkout process is fast and without a glitch. Parking is a bit on the expensive side but overall worth it with valet and heated underground garage. Beds are super comfy with plenty of pillows. In room dining is nice and mini bar is well stocked. We used wellness for two days and massage one time. It was near perfect experience with exception of crowded indoor pool area with not so quiet kids. Outdoor pool was one of best experiences. It was -15C outside and water was super warm. Location of the hotel is unbeatable.

Specialty a'la carte restaurant Peroko doesn't work again which is a shame because it was really good-food wise. Hope to see it working again. We had unpleasant smell coming from toilet since we checked in. It was intermittent during the day. Upon arrival I reported that glass on big framed picture was broken and it was near to the bed of my colleague. It wasn't changed for duration of our stay of 4 days but someone from service came to check it out at least right away. Breakfast buffet is still a bit lacking for 5 star hotel and for sure the weakest link of this resort. Not so many diversity in taste and textures and juice bar is virtually non existent. I would expect at least freshly squezed orange juice in Viceroy. Almost everything is pre made in advance with pretty much bland taste except food you order to be made and brought to your table (i did egg benedict which were really really good, but you have to ask specifically for them...) Another thing that bothers me is that Ski Lockers are not included in room price (13eur per day). It's not really about the money but the fact that this is mountain hotel where majority of guests will ski or snowboard.

Tutto

Tutto perfeto