Unfortunately, our experience was extremely disappointing. We paid a €300 security deposit in cash, which according to the booking conditions should have been returned within 7 days if no damage was found. It was not returned, and only after I contacted the property was I informed that the entire €300 was being withheld for alleged damage, which we strongly dispute.
The owner claims that we shattered an outdoor glass table. However, we have a photograph from the final evening of our stay clearly showing the table intact. The owner’s damage photos were only sent to us approximately two weeks after our departure. We requested the original files with dates/metadata but did not receive them.
We also noticed inconsistencies between the owner’s photos: the condition of the chair cushions and the amount/arrangement of rubbish around the outdoor kitchen differ between images. Without verifiable dates, this raises questions about when these photos were actually taken.
We were also accused of damaging the refrigerator, although earlier publicly available photos of this property appear to show pre-existing marks/dents on it.
Most concerning, we found another review on Booking.com from a previous guest of the same property describing a similar dispute over alleged damage, which that guest also disputed.
Future guests should photograph/video everything on arrival and before departure and keep proof of any cash deposit. Our €300 deposit remains unpaid and the dispute is unresolved. I cannot recommend this property.
Parking is not specified as an available amenity at Casa Huerta Alejo Alozaina by Ruralidays. For more information, we encourage you to contact the property about where to park.
Is there a pool at this villa?
Yes, a swimming pool is available for use at Casa Huerta Alejo Alozaina by Ruralidays. Enjoy the water!
Is Casa Huerta Alejo Alozaina by Ruralidays pet friendly?
Unfortunately, this villa is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Casa Huerta Alejo Alozaina by Ruralidays?
We found 10 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Parking is not specified as an available amenity at Casa Huerta Alejo Alozaina by Ruralidays. For more information, we encourage you to contact the property about where to park.
Is there a pool at this villa?
Yes, a swimming pool is available for use at Casa Huerta Alejo Alozaina by Ruralidays. Enjoy the water!
Is Casa Huerta Alejo Alozaina by Ruralidays pet friendly?
Unfortunately, this villa is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Casa Huerta Alejo Alozaina by Ruralidays?
We found 10 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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