Pool and room is beautiful

Hot water wasn’t working when I arrived so had to spend time waiting for the staff to fix it. It wasn’t properly fixed

This hotel could easily be an 8 or 9. The 'infrastructure' is great. The rooms are lovely, and the views are fab from some of the rooms and also from the pool and breakfast area. The pools are relatively small - but they are big enough - and very nice. A few of the staff are great - for example Norhiya - and the young man who works on Reception and basically does everything when the (useless) female staff aren't around. The Security Guard (there at night) is also very helpful. Note that guests receive various emails pre arrival. One of these emails says that you can't check in after 9pm because the management are worried about the noise re the other guests. This isn't true. The real reason is the Reception staff go home at 9pm - so there is no one there to check guests in after that. I have never stayed in a hotel (and I travel a lot) where Reception closes at 9pm.

The hotel management is truly terrible. There is no 'stock control', so they run out of basic food items. There was chicken curry on the 'Specials' board - but they had no chicken. There was no tamarind in the 'Pork Sinigang' because they had no tamarind - which is a key ingredient. There was no mango for the mango shakes. Proper management stock control doesn't exist a this hotel. The food takes an age to arrive. The staff always tell you the food will take 30 to 35 minutes - and that's regardless of what you order. We ordered 2 breakfasts on one of the mornings. That took almost an hour to arrive. The typical excuse is: "There are lots of orders". Looking around the restaurant area there was literally no one else in the restaurant either eating or ordering breakfast. The so-called' English Breakfast' is the worst I've ever experienced in a hotel. 1 piece of awful fatty bacon. A potato hash brown and a friend egg with a few baked beans. No bread. No tomato. No sausage. No mushroom. On another occasion we ordered dinner for 2. Simple local dishes. Having waited 50 minutes I went to Reception to offer to cook the food myself. The female Receptionist told me the food was ready - then asked if I could wait another 10 minutes while she took a "10 minute 'break". This is the main problem with this hotel - the female staff think they are more important than the guests. They spend most of their time looking at their mobile phones. TikTok most likely. I tried to help the staff by telling them that, like all other hotels, they should put salt and pepper on the tables. That way the guests don't have to ask - and the staff don't have to go and get these things - thereby saving the staff time. If I owned this hotel I would immediately sack the entire Management and Reception staff (except Norhiya and the young man) and replace them with staff who know how to work and who understand customer...

The views and the pools were great, the staff were incredibly polite and helpful, arranging tours, massages and more, sending helpful info prior to our arrival so we were prepared for registrations, ferries and fees.

The portions of food for the costs weren’t great, we had to double up on meals to feel satiated so would suggest either reducing the price or increase the portions to avoid double the bill at the end of your stay! Also, no ‘normal’ toiletries provided, no toothbrushes or slippers, although the slipper delivery was delayed. Many power cuts but potentially related to electric shower overuse.

Located on top of a hill with fantastic views of the sea. Nice infinity pool. Convenient in-house restaurant. Sea facing rooms are spacious and bright.

Steep ramp going to parking lot. Poolside room was a little damp.

The location is amazing

We stayed here 10 years ago and it was amazing. Unfortunately under new management the property has fallen into a bad state and our room was very dirty. The staff was friendly by not qualified. Food was poor beyond belief

Very nice hotel and stuff, modern room design. I recommend to live on the second floor, as there are many frogs and lizards at night on the first floor. There is a nice restaurant with the sea and the pool view. The hotel is located on the high hill. It is easy to travel by the tricycle and go to the beach.

Good food and clean. Friendly staff and accommodating.

Spacious room, and the view in the room was amazing! Kind staff were always ready to help guests. And they had board games so we could enjoy our nights I would really recommend this suites for your holidays.

Staff was super friendly, helpful, and accommodating! Charmaine and Rose really made sure our family was well taken care of. We had most of our meals at the hotel and the food was good! They helped us arrange a snorkeling tour which was so much fun! The views were stunning and the pool was fun. The beach is within walking distance and was nice without vendors and too many people. Their tricicad driver was kind enough to drop us off and pick us up so we didn’t have to find transportation.

There are a lots of stairs which gives you opportunity for exercise!

View from the balkony and pool area, very romantic!

Not enough place to hang wet stuff in the room.

The views are AMAZING. the pool area. Also the room is big and confortable. Very calm área and good internet so it was perfect to work with incredible views and sunsets. The staff is very welcoming

When you get there you need to take really high stars since the reception is on the top floor (and nobody helps you) so if you are above 50 years old, its going to be a hassle. Also, you need to take trycicle to go to restaurants since at night its not wakable. It would be better if the restaurant in the hotel closes earlier because 7:30pm is way too early. Although, the food is good (except the for the pizza) but a bit pricey.

The place is awesome, quite, relaxing and fresh air. The view is breathtaking, mountains in the other side and infinity beach also on the hotel front. Our room is very big, clean and relaxing and front of the colorful swimming pool. My child is very happy and enjoy swimming. Aninuan Beach is 5 minutes walk but it very clean, nice view with mountain background and the water is very clear and not crowded.👍👍👍✨️✨️✨️✨️✨️🎯101%

location nearness to a private beach area … the two pools as promised instagramable ..

Both driveways !!!!!!!! i nicknamed it the suicide driveway …..it’s instagramable yes but undriveable and unwalkable ….Not recommended to those with weak of legs … i was a marathoner …but boy !!!!!!

very clean

Nice place for comfort stay. Tasty food in hotel restaurant for reasonable price. 10 minutes walk time from the beach. The beach is nice - you can make a photo of turtles in the sea.

Not very comfortable way to the beach if not to book tricycle.

I love how accomodating the staffs are. People are friendly. Room and facilities are clean. Peaceful and quiet area. Ambiance is superb... 😁

The availability of food are up to 9pm only. And there aren't stores available near the hotel. I hope you can make food available 24/7 since your guests might not be able to go out in the middle of the night to look for available restaurants. Otherwise, please allow us to bring food from outside the hotel. This is just me being a night a person. 😁

My wife and I enjoyed the spacious room, we like the two pools, and the food was acceptable. The view was spectacular, and sitting in the days or evenings out in the pool area was comforting and relaxing. The Duvet was a nice touch if you wanted to crank up the AC. Front desk tried very hard to be accommodating also.

The shower worried me, I am older and thought I was going to slip and fall. The hike up the hill was a bit of a pain, but they were working on constructing and drive way up the hill. I also did not like that the light on the balcony was not controllable within the unit, and they left this light on at night blaring into the room.

Great view and staff; super friendly! Infinity pool full in the sun all day :-)

Littel further away from white beach and a steep climb up to mountain to reach the main entrance. Difficult to get a tricycle outside.

very clean staff were awesome

clean nice view over the water and the 2 pools

We had a wonderful stay in this hotel. The room was spacious and clean. The infinity pool has a great view overlooking the beach. Location is less than 5mins from White beach which is perfect as it is very quiet at night so you can relax and sleep peacefully.

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Great view! Nice infinity pool

The stairs going up.

Location is superb with a great view. You get more than what you pay for. Staff are friendly and very accommodating.

Kitchen closes at 8pm so if you plan on having late night drinks your options would be outside of the property, so plan ahead. Transpo won’t be a problem since the staff will also help you with contacting drivers nearby.

Excellent panorama (except for those ugly electric pylons right in the front), comfortable and classy hotel. Staff is professional and friendly. Very quiet place in a modern fashion, good cuisine.

Despite the recent refurbishment there are signs of maintenance needs: rust on banisters and side of pool, bathroom looking aged. The view from the front rooms is excellent due to enormous windows but this implies lack of privacy for lower floors rooms: in fact we had to keep tents closed, being close to common areas.

The place was clean and beautiful and staff was kind helpful

I can’t give them 10 because I am disappointed when it comes to the info about how to get there. I asked for info about the travels there and they gave me info about bus and ferry but no times. I looked online and found that the last ferry would leave at 17. When we arrived there was no ferry (the only way to get to Puerto Galera is with ferry), so we had to pay 10.000 pesos for a privat boat. When I confronted the hotel that I didn’t understand why they didnt inform me about the last boat leaving early, already at 1 pm, they said they gave me phone Numbers to call. 6 Numbers to be exact. They also told me that the boat leaves at different times every day. But the last day we were there we found a schedule explaining all the correct ferry times, one at 11 am and one at 1 pm. Sooo please inform your guests about how to get to your place so they dont end up being lost in the Philippines.. I am not from the Philippines so calling 6 local Numbers isnt always the easiest, and when the ferry is the only way to get to Puerto Galera, you really should be up to date with that info

the view is awesome, value for money and the staff were great they organised everything for us.

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