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Enhanced cleaningExtra health and hygiene measures to ensure your safety
Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
Location
Reviews
3 / 10
The overall stay was overshadowed by the poor handling and unprofessional behavior of one of the female Chinese staff me
The male foreign staff member was courteous and approachable, and I was very satisfied with the service he provided.
I was not informed in advance about the change of unit from No. 36 to No. 27, which I found both inconsiderate and unprofessional. The access card provided was faulty, causing repeated inconvenience when entering and exiting the building. Upon arrival, I also found that the toilet had not been properly cleaned, and the electric kettle was broken—though it was eventually replaced after I reported the issue. Additionally, Wi-Fi was not installed prior to our move-in, and basic amenities such as an iron and ironing board were missing; these were only provided upon specific request. Furthermore, the entire unit had a strong, unpleasant smell of formaldehyde, which significantly impacted our comfort throughout the stay.
More concerning was the service provided by one of the female Chinese staff members, whose conduct was consistently unprofessional. She often came across as rude, dismissive, and unwilling to take responsibility. A particularly troubling incident occurred when she requested to send a staff member to inspect the size of the bed in the master bedroom. I had clearly informed her via phone that we were unavailable at that time, as my mother and child were resting, and I explicitly requested that no staff be sent to the unit that day. She acknowledged this and assured me she would call again to confirm a suitable time.
Despite this, she sent a staff member to the unit without any follow-up communication. A family member, unaware of the prior discussion, inadvertently allowed the staff in. I regarded this as a serious breach of privacy and trust. When I brought up the issue, she falsely claimed that I had given permission for the staff to enter whenever they were available, which was entirely untrue. Rather than accepting responsibility, she attempted to deflect blame and misrepresent my words. In the end, she dismissed the incident as a simple “misunderstanding,” which I found completely unacceptable.
9 / 10
Excellent and value for money.
The king size bed at the master room.
The noise due to the construction work.
There are still two blocks that yet to be completed.
So there is construction work every morning.
7 / 10
Good this time only
The location and the apartment surrounding is good. The greenery and the pool. Security was good too.
Henry is great. Response for amenities is fast.
The minimart is equipped with the basics.
Carpark good. Suitable for homely travellers.
You could hear people swimming and sometimes until late night. TV did not work on Day 1.
Red ants everywhere. They came and did the pest control but it was on the bed, in the bathroom. I asked them for a move and they said it was because of the food that needs to be kept in the fridge..if I want to eat it in an hour why keep in the fridge. Anyway I showed them the ants before the food came.
So there was 4 of us and only 1 sofa and 2 cups and 6 wine glass.
Have to pay additional if you want house cleaning..unlike other properties where it is included like Vortex. So it was not a real holiday between cleaning which must be done bcos of the ants.
Read about the ants in a previous review and informed them 1 month in advance to look into it.
Towels were low quality. Only 1 small bar soap given. Body wash and shampoo was already pre used. Bathroom needed mopping after use.
The games room on the 6th floor is poorly maintained.
The noise due to the construction work.
There are still two blocks that yet to be completed.
So there is construction work every morning.
7 / 10Good·Jul 2023
The location and the apartment surrounding is good. The greenery and the pool. Security was good too.
Henry is great. Response for amenities is fast.
The minimart is equipped with the basics.
Carpark good. Suitable for homely travellers.
You could hear people swimming and sometimes until late night. TV did not work on Day 1.
Red ants everywhere. They came and did the pest control but it was on the bed, in the bathroom. I asked them for a move and they said it was because of the food that needs to be kept in the fridge..if I want to eat it in an hour why keep in the fridge. Anyway I showed them the ants before the food came.
So there was 4 of us and only 1 sofa and 2 cups and 6 wine glass.
Have to pay additional if you want house cleaning..unlike other properties where it is included like Vortex. So it was not a real holiday between cleaning which must be done bcos of the ants.
Read about the ants in a previous review and informed them 1 month in advance to look into it.
Towels were low quality. Only 1 small bar soap given. Body wash and shampoo was already pre used. Bathroom needed mopping after use.
The games room on the 6th floor is poorly maintained.
9 / 10Outstanding·Jul 2023
Clean, cozy and comfortable rooms
Check in and check out time.
5 / 10·May 2023
Nice spacious apartment with great view.
Supplies like dish sponge so old..you wonder about what they use to wash the stuff there. The washing machine leaked causing a flood in the kitchen and living room - so not acceptable. Feel like we need a discount for such an inconvenience. AC also needed servicing during our stay. Our family booked 2 apartments and both had multiple issues.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Astoria Ampang. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Astoria Ampang. Enjoy the water!
Is Astoria Ampang pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Astoria Ampang?
We found 15 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
WiFi/Internet
Garden
Accessible Parking
Ironing facilities
Accessible by lift
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of Kuala Lumpur City
Ratings and reviews
6.2 / 10
Average(24 Ratings)
100% verified reviews
9 / 10Outstanding·Aug 2023
The king size bed at the master room.
The noise due to the construction work.
There are still two blocks that yet to be completed.
So there is construction work every morning.
7 / 10Good·Jul 2023
The location and the apartment surrounding is good. The greenery and the pool. Security was good too.
Henry is great. Response for amenities is fast.
The minimart is equipped with the basics.
Carpark good. Suitable for homely travellers.
You could hear people swimming and sometimes until late night. TV did not work on Day 1.
Red ants everywhere. They came and did the pest control but it was on the bed, in the bathroom. I asked them for a move and they said it was because of the food that needs to be kept in the fridge..if I want to eat it in an hour why keep in the fridge. Anyway I showed them the ants before the food came.
So there was 4 of us and only 1 sofa and 2 cups and 6 wine glass.
Have to pay additional if you want house cleaning..unlike other properties where it is included like Vortex. So it was not a real holiday between cleaning which must be done bcos of the ants.
Read about the ants in a previous review and informed them 1 month in advance to look into it.
Towels were low quality. Only 1 small bar soap given. Body wash and shampoo was already pre used. Bathroom needed mopping after use.
The games room on the 6th floor is poorly maintained.
9 / 10Outstanding·Jul 2023
Clean, cozy and comfortable rooms
Check in and check out time.
5 / 10·May 2023
Nice spacious apartment with great view.
Supplies like dish sponge so old..you wonder about what they use to wash the stuff there. The washing machine leaked causing a flood in the kitchen and living room - so not acceptable. Feel like we need a discount for such an inconvenience. AC also needed servicing during our stay. Our family booked 2 apartments and both had multiple issues.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
Map of Kuala Lumpur City
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
WiFi/Internet
Garden
Accessible Parking
Ironing facilities
Accessible by lift
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Astoria Ampang. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Astoria Ampang. Enjoy the water!
Is Astoria Ampang pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Astoria Ampang?
We found 15 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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