Peaceful 1-bedroom unit at Marina Island by JoMy Homestay
8.4 / 10
Excellent(151 Ratings)
$$$$
Apartment in Perak
2 guests · 1 bedroom · 1 bath
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
10 / 10
Excellent
Clean house and comfortable. Good for small family. Location also good
The building quite abandon and i only saw people rent on weekend. No spooky event even i stay for 3 nights.
1 / 10
Bad treatment
I would like to complaint regarding the unacceptable treatment I received during my booking process.
Before sending my IC copy and deposit, I politely requested to check in to the room first as a consideration. My family and I had travelled all the way from Johor Bahru, and I my family member needed access to restroom facilities first after the long journey.
Instead of handling my request professionally, your representative immediately refused and made inappropriate remarks, stating that there were many "wanted people" who behaved similarly. Although I was disappointed, I accepted the response and requested to cancel the booking and obtain a refund. I was then informed that a refund was not possible, and I still remained cooperative.
Subsequently, I proceeded to provide all the requested documents and information. However, I then received a phone call questioning why I was not cooperating. During the conversation, I was shockingly asked whether I was a drug addict or drug dealer. I repeatedly informed him to check our WhatsApp conversation, where he would clearly see that I had already submitted everything requested.
The situation escalated further when he threatened to call the police. I responded that he was free to do so, as I had done nothing wrong. Shortly afterwards, after reviewing the WhatsApp messages and realising that I had indeed submitted all the required documents, he apologised.
While I acknowledge the apology, I find the entire incident unacceptable. No customer should be subjected to false accusations, threats, and disrespectful treatment. Being asked whether I was involved in drugs and being threatened with police action without any basis was highly offensive and distressing.
I believe customers should be treated customers should be treated with respect and professionalism, particularly when they are making reasonable requests due to genuine circumstances
I would like to complaint regarding the unacceptable treatment I received during my booking process.
Before sending my IC copy and deposit, I politely requested to check in to the room first as a consideration. My family and I had travelled all the way from Johor Bahru, and I my family member needed access to restroom facilities first after the long journey.
Instead of handling my request professionally, your representative immediately refused and made inappropriate remarks, stating that there were many "wanted people" who behaved similarly. Although I was disappointed, I accepted the response and requested to cancel the booking and obtain a refund. I was then informed that a refund was not possible, and I still remained cooperative.
Subsequently, I proceeded to provide all the requested documents and information. However, I then received a phone call questioning why I was not cooperating. During the conversation, I was shockingly asked whether I was a drug addict or drug dealer. I repeatedly informed him to check our WhatsApp conversation, where he would clearly see that I had already submitted everything requested.
The situation escalated further when he threatened to call the police. I responded that he was free to do so, as I had done nothing wrong. Shortly afterwards, after reviewing the WhatsApp messages and realising that I had indeed submitted all the required documents, he apologised.
While I acknowledge the apology, I find the entire incident unacceptable. No customer should be subjected to false accusations, threats, and disrespectful treatment. Being asked whether I was involved in drugs and being threatened with police action without any basis was highly offensive and distressing.
I believe customers should be treated customers should be treated with respect and professionalism, particularly when they are making reasonable requests due to genuine circumstances
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Peaceful 1-bedroom unit at Marina Island by JoMy Homestay. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Peaceful 1-bedroom unit at Marina Island by JoMy Homestay. Enjoy the water!
Is Peaceful 1-bedroom unit at Marina Island by JoMy Homestay pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Peaceful 1-bedroom unit at Marina Island by JoMy Homestay?
We found 9 amenities for this rental. This includes free parking, air conditioning, pool, non-smoking, and garden.
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Perak
About this apartment rental
Comfortable Accommodations
Amenities
Free Parking
Air conditioning
Pool
Non-smoking
Garden
Family friendly
Accessible by lift
Contactless check-in/out
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Peaceful 1-bedroom unit at Marina Island by JoMy Homestay. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Peaceful 1-bedroom unit at Marina Island by JoMy Homestay. Enjoy the water!
Is Peaceful 1-bedroom unit at Marina Island by JoMy Homestay pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Peaceful 1-bedroom unit at Marina Island by JoMy Homestay?
We found 9 amenities for this rental. This includes free parking, air conditioning, pool, non-smoking, and garden.
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