Everything was really lovely but quite a steep hill to walk into town centre

Second visit. The hotel is very accommodating and allows dogs. Great staff who are helpful.

Pre valentine stay beautiful large room with lovely decor and modern en-suite. We enjoyed our evening meal and an excellent breakfast the following morning. All the staff were friendly and helpful even though some were fairly new.

Good quality hotel with great staff and pet friendly

I thoroughly enjoyed my stay. Staff were so friendly and welcoming. They helped me to change my booking when I had made an error and went above and beyond to make sure I still had all the amenities I was looking for. Amazing food and rooms. And pet friendly which is so hard to find. Will most definitely be coming back!

We had a lovely one night to stay in this dog-friendly hotel. The staff were exceptional, really helpful and friendly. Breakfast was amazing and the hotel is well situated for Tunbridge Wells and the surrounding area. Free parking too!

Very happy staying in Royal Wells Hotel, good location, friendly staff, amazing breakfast, warm welcome with nice music in the room. All very good. Thank you.

Breakfast is a bit weird you can only eat from the menu, scrambled eggs and bacon was not possible we had to have fun English and leave the rest after having what we wanted.

Only one criticism which was the hard lumpy pillows. Orherwise, lovely. .

We had a very pleasant experience, would stay again.

Lovely location to visit Soa Valley Heritage Railway and the Polar Express Train Ride.

Nice and clean. Friendly and helpful staff. What's not to like. Even though the weather was bad.. The hotel and nearby pubs were warm and welcoming.. Even if the prices are high. It's worth it.

Excellent

Great location within easy walking distance of the town. Onsite free parking. Lovely big room with the most ginormous bed, room was a bit hot but there was a fan and you could easily open the window. Clean spacious bathroom. Tea,coffee and water in rooms basic but adequate. Would have liked a bit more information in the welcome book, should have really been some details regarding fire exits etc.. as there was nothing in the rooms at all regarding this.Only real criticism was that cook breakfasts were luke warm rather than hot and buffet could have been better with more choice of fresh fruits and pastries. However would definitely recommend this hotel for a short stay to Tunbridge Wells

Lovely elevated location, bright and airy reception, bar and restaurant areas. Bar had shut at 10:30 on a Saturday when we got back so no night cap for us that night! But would definitely return.

A lovely hotel. The only reason i didnt give a 5 was because my breakfast was luke warm. This could just have been a one off so dont let it stop you staying there. I would stay again

Very nice hotel, in an easy walkable distance from shops and dinning options in downtown.

Booked this for family going to a wedding. Boys said it was the best room they had ever had and the beds were super comfortable. They really enjoyed the breakfast also.

A great place, clean with great facilities

Lovely room. Clean comfortable and well appointed. Only a short stay but very enjoyable.

Great hotel with fantastic attentive and responsive staff. Good food and drink. An excellent choice when in the Tunbridge Wells area.

Very expensive to stay. Bedroom carpet was filthy!

Room was comfortable. Long wait for breakfast unfortunately.

Front desk staff was helpful and nice. We had 3 rooms which all looked updated and clean (#7, #18 and #10). There is no A/C so the rooms were a bit warm and stuffy especially at night (even with the oscillating fan) - August stay. Parking was limited in front of hotel, but we were able to snag a spot each night (street parking otherwise). Enjoyed breakfast each morning and the ability to grab a beer at the bar - convenient! We had a 4 night stay, but one of our 3 rooms had a broken/unusable toilet for the first 3 days which didn’t get fixed until the very last day! Family in that room had to go downstairs to use the public toilets near the bar. Jonathan, at the front desk, did try to get it fixed sooner but couldn’t. He did compensate us for 1 night stay for the inconvenience. Reasonable walking distance to shopping, restaurants and Tunbridge Wells commons. Beau Nash Tavern is also right next door and was a nice place to hang out with good food and drinks! Would consider staying here again on our next visit.

Overall we enjoyed our stay at the hotel. The staff were great, breakfast was lovely although a refill of tea or coffee would have been nice. We had dinner there one night which was great and good value for money. Location was very central. Our only gripe was the room. It was clean but a little dated and worn. It was a hot weekend and we couldn't open the window because of the drone of the kitchen fans outside. Also it is an old building and every floorboard creaks so the sleep wasn't great. We were at the end of a corridor so had no other guests passing our door and it was still very noisy with creaking. We would go for a meal there but not stay again on our experience.

Wedding parties allowed to be out of control. People banging around at 4am. No intervention from staff. Would not recommend.

Room was very small. Shower water was not able to turn to shower hot and we had to shower almost cold . Hotel had bad insulation and wooden cracking floors .

Good hotel , a pretty old english one, but costantly revamped. Kind and serviceable personnel, great cleanliness! Perfect for a visit of the town! Nice Breakfast and Private parking was quite satisfactory too!

Really liked the property in general! Quaint, very good condition and friendly staff. Breakfast service a bit slow but other than that, all good!

good location with free parking. fabulous breakfast included. room spacious

Fantastic 1 night stay, well looked after by all the staff, will definately stay again

Stayed here whilst watching a show in town. Staff were very polite throughout. Room was very clean and tidy and very comfortable. Breakfast was also included which was very nice too. Will certainly be staying again in the future.