The Pacific Sutera Hotel
About this resort
Luxury resort on the beach, with 3 outdoor swimming pools Spend the day at The Pacific Sutera Hotel's private white sand beach, relax by one of the 3 outdoor swimming pools, or enjoy the onsite golf course and full-service spa. The Pacific Sutera Hotel offers 500 accommodations with minibars and safes. Beds feature memory foam mattresses. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Kota Kinabalu resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily. Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 3 outdoor tennis courts, and 3 indoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Gym / Fitness Center
Garden
Map of Kota Kinabalu
Resort in Kota Kinabalu
Reasons to book
Includes essentialsGarden, Pool, Air conditioner and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
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Reviews
4.1/5.0
Excellent(1,001 Reviews)
5.0
Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work
3.0
Overall nice hotel. for a 5 star resort i expected more. upon arrival i was asked to pay again even though i had already paid and had proof of a receipt, the staff refused to let us check in without paying again. now i have to wait 2 weeks for them to process the second payment i made. buffet had many options but was tailored more as dinner food than breakfast food (hygiene wise, many food items were not kept hot but were lukewarm and some items were completely uncovered). in turn i have food poisoning and i had not eaten outside the hotel. the staff are mostly friendly although we had an altercation with someone who works at the marina club (adjoining property) who refused to help us with directions back to the hotel. room facilities were nice but no tv channels, bed is not very comfortable and the toilet started leaking around the second day. i wouldn’t stay here again but for this experience it was fine as we only stayed a few days and our main purpose was to relax
4.0
We had a relaxing time, the resort is very nice and the people are helpful and friendly. Personally, we think that drinking water should be available without costs.
1.0
Too old, need renovation
5.0
Very helpful and efficient staff
5.0
I like all of this hotel such as room condition, swimming pool and even staff there. I highly recommend this hotel to other people who are looking for hotels in Kota Kinabalu.
3.0
hope for more clean
4.0
We enjoy the convenience of playing golf in Sutera Harbour Golf Resort.
5.0
Sooooo nice people are working here.
Every minute I stayed here was quite impressive.
Wish I could visit again
Thanks!
5.0
Pacific Sutera offers a spectacular sea view and it is a place that gives you a sense of tranquility if you wish to get away from the city. Buffet spread at Cafe Boleh is of great variety and good quality. Staff is courteous and helpful. The only drawback is that the beach is too small and was a bit disappointing. Nevertheless, it is a very clean and well maintained beach. I will stay at Pacific Sutera again if given the opportunity to visit KK.
5.0
very good place
5.0
Beautiful hotel and wonderful caring staff who cannot do enough to make your stay perfect. We had a lovely room on 11th floor with sea and marina views.
We dined in each evening and cannot recommend this hotel highly enough.
5.0
Very nice place conveniently located in KK.
4.0
Decent hotel, although was only there for a short overnight stay. Grocery and food is a convenient short walk across the street.
3.0
Lovely upmarket hotel/ resort.
Great breakfast every morning with lots of options and different choices each day.
Staff were friendly and welcoming .the pool was clean was fantastic. Lots of sunny and also shaded seating options.
The bed was comfortable. Rooms spacious.
We enjoyed the high tea, food was lovely and the veiws amazing. Dinner one night in the restaurant was lux. Food amazing, our server ' Karen' was so friendly and was attentive. We had a nice chat too.
Overall a really nice place to stay. Highly recommended.
4.0
the location is near the town area. the room is clean
3.0
TV only had 1 cable channel AXN, all other cable channels not available. No coffee & tea facilities in room.
Elevator to 1st floor not working and to get to the beach, had to climb down stairs, not good for my knees.
3.0
Hotel with very good security. Room is clean and spacious. A lot of greenery with beautiful sea view. Breakfast is good and location of the hotel is very convenient to travel to the city.
3.0
Amazing
4.0
Breakfast need to be improved.....................
1.0
The stamper was put on in front of the beach towel picker, and the pool staff tried to give him alcohol balls just because the band ran out. So when I tried to go to the information center, the staff got my band.
Also, when the ants came out of the room and told the Information Center, they were saying that they had eaten the room without a word of apology and that they would send pesticides.
It's under renovation, so I couldn't rest in the room during the day.
2.0
The hotel and its facilities were amazing. Some items that could be improved:
- we were on the 8th floor and from 5pm to 1am we could hear loud music coming from the sky lounge. This was not ideal
- when providing feedback, we felt the staff simply apologised without actually wanting to listen to concerns and doing something about it
- the yogurt served during breakfast was off 3 days in a row despite informing the kitchen staff. We requested to speak to the general manager but he/she didn’t meet with us - instead we met with the chef. A bit disappointment as we felt the hotel staff tend to just shift blame without taking any responsibilities
3.0
Fancy hotel and nice pool, perfect place for my family to stay and enjoy
3.0
The service was excellent, the buffet dinner worth every penny and the experience was amazing.
4.0
Nice and clean. Food is decent and the staff are helpful.
5.0
The free room upgrade was the best. The view was so beautiful. The swimming pool facilities were good, too. I'm sorry about the breakfast part It was comfortable and pleasant. The kindness of the staff was excellent.
4.0
I have a very pleasant stay with my family .
3.0
Too many families and screaming kids. Breakfast buffet was like noisy food fight. No adults only areas. Hotel should be advertised as strictly a family hotel and not be recommended for adults seeking a quiet and relaxing vacation. This is not the hotel for that.
1.0
The room is old and needs renovation.i could hear all the noise from the next doors.not recommended
2.0
The hotel is currently under renovation and I was in an unrenovated room. The leaf blowers start at 7am and the DJ plays until very late at night. If your room faces the pool, you will hear both of these noises.The construction noise is relentless.
The pool ran out of towels before 11am on Saturday. Although there is a kettle in the room, there is no coffee or tea service. The marks on the wall were beyond disgusting. Also, no hot water in the shower or tub, just in the bathroom sink. I hope the hotel improves once all renovations are complete. You may be better served at a different hotel until renovations are completed.
5.0
Excellent stay, would love to come back soon! Recommend any day
4.0
Nice Seaview from room.
Sumptuous breakfast and well maintained surroundings in the resort
4.0
Nice Seaview from room. Sumptuous breakfast and well maintained surroundings in the resort
2.0
Location was great, people and service was great. Rooms outdated, but they are going to redo them. Food at the Beach Club sucks real bad. Stick to the drink there. Other restaurants food was just decent. If you go there, talk to SABRI. He's your guy and will hook you up.
4.0
No welcome drink.
Rest affected during day due to ongoing renovation work.
4.0
No welcome drink. Rest affected during day due to ongoing renovation work.
5.0
Staff service excellent.Duty manager solved many issues speedily and effectively
1.0
they give me a room with strong tina smell after i go change they refill and than change me to a lower floor so i refill the lower which i book for a sea view room and you give me a lower floor room is to ask me to look at the tree and not sea view so i make noise there than they change me to a higer floor room. overall the room the is a little old and not very clean.
2.0
Nightmare. Believe the resort was a 5 stars back in the 80s not so anymore. Paid extra for seaview room was assigned to 5th floor, Which the seaview was totally blocked by the trees Not only that at nite the restaurant downstairs played music loud til 11pm & on top of that during the day, 2 floor up were under renovation which desperately need but noisy. Can’t even get any decent sleep for 2 nights stay after climbing Mt. Kinabalu. Lounge chair in da room got many mystery stains afraid to sit. Aged carpets screaming for “WASH ME” the only positive feedback Friendly staff and decent food. Great room service.
4.0
Excellent + Exclusive
FAQs
How much does this resort cost compared to others in Kota Kinabalu?
The average price for a rental in Kota Kinabalu is $43 per night. This rental is $99 above the average.
Is parking included with this resort?
Yes, parking is listed as an amenity at The Pacific Sutera Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at The Pacific Sutera Hotel. Enjoy the water!
Is The Pacific Sutera Hotel pet friendly?
Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Pacific Sutera Hotel?
We found 10 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
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