This hotel has no ATM Machine. UBER service is generally unavailable in this area. ATM machines within 10min of the Hotel provide limited currency withdrawal. Purchasing a local SIM requires travel to distant places in order to get connected. Facebook does not work properly in the hotel

This hotel has no ATM Machine. UBER service is generally unavailable in this area. ATM machines within 10min of the Hotel provide limited currency withdrawal. Purchasing a local SIM requires travel to distant places in order to get connected. Facebook does not work properly in the hotel

After a rocky start during the first of 4 days at this hotel, we got all the attention adn service we wanted. Great reaction of hotel management to early and true complaints - and great service for the remaining 3 days. Kids loved the pool and playground, we loved the gardens and setting, and the whole family loved the food. Highly recommended.

So far , so geat‼️ Please do not coerce me into writing more than I chose to or I won’t reply st all.

So far , so geat‼️ Please do not coerce me into writing more than I chose to or I won’t reply st all.

Beautiful grounds, great view of Lake Victoria. Spa was wonderful, food great.

This property is an absolute treat! The facility is beautiful, the restaurants are very good,the spa is lovely,the gym is spot on......! We love this place and will definitely be back!!

Service was magnificent,workers the best,but the condition of the room was 2 Star to me,the shower room,am really sorry but I was in shock,couldn’t believe it was 5 Star

Service was magnificent,workers the best,but the condition of the room was 2 Star to me,the shower room,am really sorry but I was in shock,couldn’t believe it was 5 Star

Good hotel. Breakfast is a let down though compared to Kampala serena .( this has been the case for years. This time round Paid for deluxe room and got joined twin beds ( not what i paid for really) . It’s a great hotel , management just need to change their attitude on service delivery . When you pay $220 you expect to get your money’s worth. Not a watered service .

Good hotel. Breakfast is a let down though compared to Kampala serena .( this has been the case for years. This time round Paid for deluxe room and got joined twin beds ( not what i paid for really) . It’s a great hotel , management just need to change their attitude on service delivery . When you pay $220 you expect to get your money’s worth. Not a watered service .

There was a confusion during my check in. I was told by receptionist that hotel reservation team didn't pick up my reservation from Expedia. So, I had to wait when it was finally done. Just try to imagine I booked hotel 10 days in advance!!! So, reservation team couldn't do it within 10 days before my arrival. As a result of this obvious mistake I was given the room in the lowest block allocated very far from main facilities and definitely with the worst view. However, I was told that I'll be moved to the better block and room with better view the next dat after some guests would checked out. It never happened. When I was checking out I asked the same receptionist why I wasn't moved to other room as was promised. I was tod - sorry, we had a wedding....:-))) I wanted to ask, does it mean that you didn't know about the wedding event in your Facilities the day before when you promised to move me to the better room??? I had a problems to get connected to wifi cuz my last name was input in the system with error. So, hotel IT Manager interference was required to solve this issue. Finally it was done. The electrical power card switch at the.room entrance was faulty. So, when I returned back to my room in the evening I was not capable to put on the lite in the room and I had to call to reception for assistance. When Finally one employee arrived to help me, he explained that this switch has a problem and I need to insert the card in a special way pushing it out of the wall..

There was a confusion during my check in. I was told by receptionist that hotel reservation team didnt pick up my reservation from Expedia. So, I had to wait when it was finally done. Just try to imagine I booked hotel 10 days in advance!!! So, reservation team couldnt do it within 10 days before my arrival.As a result of this obvious mistake I was given the room in the lowest block allocated very far from main facilities and definitely with the worst view. However, I was told that Ill be moved to the better block and room with better view the next dat after some guests would checked out. It never happened. When I was checking out I asked the same receptionist why I wasnt moved to other room as was promised. I was tod - sorry, we had a wedding....:-))) I wanted to ask, does it mean that you didnt know about the wedding event in your Facilities the day before when you promised to move me to the better room???I had a problems to get connected to wifi cuz my last name was input in the system with error. So, hotel IT Manager interference was required to solve this issue. Finally it was done.The electrical power card switch at the.room entrance was faulty. So, when I returned back to my room in the evening I was not capable to put on the lite in the room and I had to call to reception for assistance. When Finally one employee arrived to help me, he explained that this switch has a problem and I need to insert the card in a special way pushing it out of the wall..

Generally amazing! Food not so great! Service hit and miss! A few of the staff (young James, for example, top class!) some of the staff, mainly female, could have been more forthcoming. A smile here and there goes a long way!

The room smelled like mold the curtains . Were old and dirty. As well as the closets. The staff was very nice. The electricity kept going out numerous times that was very frustrating. The rooms need to be upgraded or the curtains need to be washed a few times a year

Getting to the hotel is not fun but when you reach, place is great. Reception was warm and welcoming. The ambience is just marvelous. Will be back

Stayed for 3 nights waited to check in for more than two hours. Really surprised by the incompetence of the stuff. Great food and beautiful hotel but the stuff kind of ruined it

Stayed for 3 nights waited to check in for more than two hours. Really surprised by the incompetence of the stuff. Great food and beautiful hotel but the stuff kind of ruined it

A five star hotel. Great food And service. We really enjoyed the spa and the pool area. A perfect place to unwind.

A beautiful hotel in lovely, peaceful surroundings. Lovely pool, steam room and sauna. Reasonably priced treatments in the spa. Welcoming and courteous staff. Food reasonably prices and very tasty. Drinks also very reasonably priced. The bed looked beautiful but was rather hard. My only complaint was that there was no WiFi which I had been depending on, and no explanation about why this was in spite of several calls to reception. There was a also no hot water. I complained in the morning and was spoken to very courteously by the manager who was very apologetic. As the room was very expensive I asked for a reduction in price which he could not give apparently as I had booked through Expedia. I asked to have my modest food bill waived. He offered to waive half of it but I asked him for a compete waiver. He agreed without hesitation. So, overall a good experience and I would recommend the hotel to other travellers.

A beautiful hotel in lovely, peaceful surroundings. Lovely pool, steam room and sauna. Reasonably priced treatments in the spa. Welcoming and courteous staff. Food reasonably prices and very tasty. Drinks also very reasonably priced. The bed looked beautiful but was rather hard. My only complaint was that there was no WiFi which I had been depending on, and no explanation about why this was in spite of several calls to reception. There was a also no hot water. I complained in the morning and was spoken to very courteously by the manager who was very apologetic. As the room was very expensive I asked for a reduction in price which he could not give apparently as I had booked through Expedia. I asked to have my modest food bill waived. He offered to waive half of it but I asked him for a compete waiver. He agreed without hesitation. So, overall a good experience and I would recommend the hotel to other travellers.

I had an excellent stay at your hotel. My overall rating is excellent . Telar Deng

Pool was amazing, lunch at the marina was stunning and a round of golf made it extra special followed by a nice massage!

The place was very nice but the food was not nice at all and to expensive we tried different kind of foods but it was all the same and the drinks where also expensive would I tell a friend about the place yes I would but I will also tell them about the food experience

This is a lovely resort with decent food and a wonderful spa. Food and spa prices are an excellent value. The road to turn off of the Kampala-Entebbe Hwy is not well marked. We found it by asking a local who told us to turn at the Fuel-Ex station and there we found a small sign regarding the Serena schools in the area with a very small blurb at the bottom for the resort. We passed by it 3 times because it is very hard to spot. You will drive down a very long dirt road through villages, thinking "this can't be the right way", but it is. The resort appears and you are transported to another world. We drove from Kenya where we live, so it was a long way to travel and thank goodness we were very pleased when we finally got there!

This is a lovely resort with decent food and a wonderful spa. Food and spa prices are an excellent value. The road to turn off of the Kampala-Entebbe Hwy is not well marked. We found it by asking a local who told us to turn at the Fuel-Ex station and there we found a small sign regarding the Serena schools in the area with a very small blurb at the bottom for the resort. We passed by it 3 times because it is very hard to spot. You will drive down a very long dirt road through villages, thinking this cant be the right way, but it is. The resort appears and you are transported to another world. We drove from Kenya where we live, so it was a long way to travel and thank goodness we were very pleased when we finally got there!

Great resort once you get there. The 5 kilometer stretch just before the resort is rough. We did not get the requested wake up call and nobody came to room to help with bags as was some distance from front desk and raining. Excellent property and good food selection and quality. Very nice rooms.

A very luxurious hotel in the midst of a poor area with a very poor, gravel road taking you the last to miles to the hotel. Great view, high standards, highly recommendable.

Amazing pool, gardens, view it's an oasis of calm luxury.

It's a wonderful resort, good food and comfortable rooms. Internet access could be better though!

Its a wonderful resort, good food and comfortable rooms. Internet access could be better though!

The nicest place I have stayed in Kampala but 5 km off the main road down a alley without much around it, couldnt go shopping.