toilet and room not cleaned properly ! in fact it is so discomfiting to see remnants of hair, dust and even a bottle of used shampoo in the toilet !

pungent smell from toilet not sure from the sewage or toilet bowl seems abit choke.. call for help, customer services only came to flush and say nothing is wrong even though he could smell it also.. ask to change rm yet was full house. he went to take up some air freshener and spray the toilet.. ask him if he could leave the air freshener in the rm so that we can use it if the smell is still there.. he say cant. can only ask from rm service the next morning.. we dare use the toilet or open the toilet door as the smell was too strong and check out early in the am at 6am.. would never go bavk again

Average. Need to improve better on cleanliness in room.

i book for 2 adult and 1 children, they gave me a room that only got 1 bad queen size. ;(

i book for 2 adult and 1 children, they gave me a room that only got 1 bad queen size. ;(

Low water pressure in the morning, others are just fine.

booked for 2 rooms and check in at 12am. 1st room - air conditioner cant function at all and phone not able to use. called for maintenance to repair and took more than one hour to fix it. even fixed, the air was hot air. cant sleep for whole night!!! 2nd room - air conditioner cant function as well some more leaking water. flush in the toilet cant use! asked for exchange room, said fully booked and just ignore us! asked for an explanation from management but all supervisor and manager just ignore us!!! the service of staff were really rude and bad! never stay a hotel experience like this. BAD FACILITIES, DIRTY ENVIRONMENT AND RUDE STAFF SERVICE!!!

booked for 2 rooms and check in at 12am. 1st room - air conditioner cant function at all and phone not able to use. called for maintenance to repair and took more than one hour to fix it. even fixed, the air was hot air. cant sleep for whole night!!!2nd room - air conditioner cant function as well some more leaking water. flush in the toilet cant use!asked for exchange room, said fully booked and just ignore us! asked for an explanation from management but all supervisor and manager just ignore us!!!the service of staff were really rude and bad! never stay a hotel experience like this.BAD FACILITIES, DIRTY ENVIRONMENT AND RUDE STAFF SERVICE!!!

More focus of cleanliness even though this is 3* hotel.. Hire more workers.. Manager Must always at the counter..

More focus of cleanliness even though this is 3* hotel.. Hire more workers.. Manager Must always at the counter..

Request for a hair dryer since afternoon when check in. Called and asked for few times, no response was given by staffs. Until night went down to counter, they only start looking and told me housekeeper went back. No hair dryer and make us until midnight!!

Overall is very good. Tq

Good condition n very confortable to stay with family

Good service but worse when iam booking online.never call me back for my status booking

cheap price, nice decoration; worth it to stay. but, wifi problem. always reconnecting.

Generally,the room was nice but the facilities were terrible. 1. stated b4 booking that there will be free Wifi provided but with great disappointment there wasn't any and when we enquired from the reception, they gave excuses with no solutions. 2. there wasn't any table inside the room to place our luggage bags. Need to place on the floor 3. the room that we stayed,the telephone wasn't functioning. When we complained the reception said will send someone over to check but wasn't done even till we checked out. 4. there wasn't a single pack of beverage provided in the room other than the presence of 2 large cups. 5. the TV series didn't have any international Astro,CNN,Sports,Movies etc.The only Channel that anticipated was CCTV which was in mandarin version with no sound and poor reception. 6. the Toilet bowl water system wasn't strong for flushing which need regular checking. There was no special reservation car parking for occupants. All parkings are along the Hotel roadside but with a night security guard to look after. Had difficulty finding a car park near the hotel at night when we came back from dinner.

Good price and quiet environment. Good hot shower.

Front desk inform that i need to pay deposit which i'm not aware. They have logo of accepting master card, which when k ask if i can pay using debit card, she said no. I ask other option as my daughter not feeling well and no atm nearby. She just said no with hard fullstop.

Room TV channels are limited and reception is bad. Toilet was dirty. Bedsheets were also dirty and can see hairs and sand inside the quilt covers. Wifi reeception was lousy and cannot get a connection the whole night..

Air con not cold at all. Hotel is not near ipoh sentral.

The room was dirty and still can see yellow stains inside the toilet, after complaint changed to other room but just better a bit than before, I stay at this hotel few times already from the hotel beginning until now, I feel that the room status was became worse and worse, I won't visit again if the status still remain.

The room was dirty and still can see yellow stains inside the toilet, after complaint changed to other room but just better a bit than before, I stay at this hotel few times already from the hotel beginning until now, I feel that the room status was became worse and worse, I wont visit again if the status still remain.

It is clean and staff is friendly and also security is polite...Wi-Fi is good ..