Room was very spacious and clean. Bathroom not upto the same standard but ok. Breakfast was much bigger than I was expecting.What I must say though is the staff Sumit (manager) and Canberk. Exceptional and above and expectations. Absolutely brilliant in helping us out when our taxi was a no show.

We had a nice overnight stay at this hotel. It’s a standard hotel with decent sized rooms. Room came equipped with hair dryer, towels and teas/coffees. Check in was quick, parking was plentiful and staff are polite & helpful! There’s also a pub restaurant on the doorstep. Super convenient! If you want a comfortable overnight stay at a decent price, I’d highly recommend!

We had a nice overnight stay at this hotel. It’s a standard hotel with decent sized rooms. Room came equipped with hair dryer, towels and teas/coffees.Check in was quick, parking was plentiful and staff are polite & helpful!There’s also a pub restaurant on the doorstep. Super convenient!If you want a comfortable overnight stay at a decent price, I’d highly recommend!

Pleasant stay. Friendly staff. 10 min walk to stoneleigh train station and 30 mins to London Waterloo. Lovely weekend

Pleasant stay. Friendly staff. 10 min walk to stoneleigh train station and 30 mins to London Waterloo. Lovely weekend

Fine for one night, definitely not luxury by any means, but a decent bed and shower. Service was friendly and breakfast is a grab bag although they had no hot drinks

Spotless linen and room as clean as it could be given the run down state of the property. Reasonable pillows but uncomfortable saggy bed. Noise transfer from other rooms. Overpriced. Bathroom in a shocking state - clean but desperate for refurbishment.

Spotless linen and room as clean as it could be given the run down state of the property. Reasonable pillows but uncomfortable saggy bed. Noise transfer from other rooms. Overpriced. Bathroom in a shocking state - clean but desperate for refurbishment.

Hotel a bit run down but needed a cheap place to stay in London was sufficient for what we needed

It was lovely. Staff was super friendly. Breakfast was good.

When we arrived, tired and hungry at about 7pm. The manager Sumit Chadha was delightful. He bought our VERY heavy suitcase’s to our room. We stayed for two nights, as we were moving house and had to do this as part of our plans. Sumit told us, to treat him like a son and to ask him for any help that we needed. He told us that they had taken over the hotel about one year ago. The bed was extremely comfortable. The decor was white walls with purple curtains and artwork on the walls. I believe that Continental breakfast was good value. For anyone who wants a cooked breakfast there is the restaurant/pub on the site. (No cooking facilities in hotel). Ample parking on site. The only slightly negative remark that I could make is that the bathroom suit looked a little tired. But hopefully that is a work in progress, as they have only been the new owners for a year.

Unfortunately if it was going to go wrong it did, things were broken and noise from a resident and a door being ooened caused us issues but the manager did bend over backwsrds to fix it. Kins, aplogetic and tried his hardest to fix it but as i said it was just one thing after another. Shame as it could have been great. Pub next door fid a great meal

I booked three nights for work but need to change to 1 night due to bereavement. Called ahead of cancellation time to confirm and was informed to cancel via the app. and the hotel would sort it out on arrival. No manager on shift during my whole stay, just friendly yet inexperienced and unauthorised staff talking to a manager on the phone. Palmed off with no real explanation. My refund was not arranged as promised and given the manager's card to email him! Have received no communication, as should be expected in such a complaint. Advised by staff to book directly in future and not through any app.! The bathroom had not been cleaned sufficiently, with unmentionables left in there, unhygienic. Only decaffeinated coffee in the room. Large bolt on front door slammed into my hand, causing large bruising. Effectively, I paid £126 for one night of this far-below standard accomodation. Extremely disappointed with the service of having no management on site to talk to, very unprofessional. Would certainly not stay again nor recommend.

Paid online (on hotels.com) in advance. Hotel demanded a credit card as a “deposit” on arrival. They have now charged me twice for the one night hotel stay. No one on reception the next day and now no one is answering my calls.

Completely spot on

convenient location and pleasant helpful staff

Rooms very good and large. Staff very helpful. No breakfast but if you turn left out of site and walk 400m to an excellent breakfast cafe on other site of road at lights.

Rooms very good and large. Staff very helpful.No breakfast but if you turn left out of site and walk 400m to an excellent breakfast cafe on other site of road at lights.

I got locked in the room for 15 minutes apparently I had turned the key the wrong way no one told me this in check in and logically you turn the key away from the door frame however you have to turn the key into the door frame. I rang reception about 6 times from my mobile when I eventually got through he came and let me out. However I would have been a bit crispy if it had been a fire. I never complain but that needs sorting as it is a fire risk.

One room had no key. The other was too hot and thermostat not working. Fan in room didnt work but very helpful man at reception (arron) did everything possible to help us and was excellent. He found us two working fans. I had booked what i thought was a cooked breakfast only to find it was just a bag with muffin apple drink and cereal bar. Very disappointing. Pub right next door did good good at a good price.

Great value for money and the staff were excellent.

This was our first visit to the Orchid Hotel. We enjoyed our stay and will be visiting again in August.

Old Premier Inn hotel that needs updating and some TLC - not value for money !!

Trip To see family. Despite issues with pre payment rest was fine. Made for a simple base to explore if you just want a clean no frills room

All good although was an issue where the hotel said it had not been paid which is currently in dispute

I’m not one to usually leave reviews but after seeing some negative online about the hotel, I thought I would post my own experience. When I first read other reviews I started to worry. But I had nothing to worry about! There was plenty of free parking at the hotel. Check in was swift and easy. Our room was very clean, nothing to fault on the cleanliness. Tv worked fine had loads of freeview channels. Bathroom was nice and clean, with towels provided. The shower was nice and powerful! The room was very spacious. We were worried that being near to the pub it may have been noisy, but it wasn’t at all, it was a nice quiet area and felt very safe. The only downside was the room didn’t have aircon, however we didn’t ask reception for a fan, which may have provided! The windows had safety features so that we could leave it open without worrying. I would definitely return again!