The place is a beautiful well designed hotel It feels like a boutique, Italian hotel, loved it It was clean and well taken care of But the service is a whole different situation Very cold and unfriendly, They gave me the feeling like they are doing me a favor

While it’s small it’s in an amazing location and has great rooms.

Breakfast was to die for. Rooms are tiny.

Very cosy and unique environment.

The Villa Brown Jerusalem is a fantastic boutique hotel centrally located in the city. The staff, especially Jeff at the front desk, were knowledgeable and helpful. Our room was very nice and included a balcony and spacious bathroom. We will return to this hotel.

Very dirty, the place is in need of a deep clean. Staff however friendly, breakfast was great.

Hotel was in a great location, we booked a garden room with a terrace which was a higher priced room but unfortunately it was very small and wasn’t in the best condition. The pictures look great but it’s a little shabby. The parking is about a 10 minute walk up the road which is secure. The balcony outside our room was lovely, coffee in the room was great, short walk into the city and also to the Old City. The rooftop spa and loungers isn’t necessarily as advertised, you have to go to the rooftop and fill the jacuzzi bath tub up if you want to use it.

Cleaning staff was not good. Forgot to bring water. Towels, shampoo, every day another thing they forgot

Staff was great, but the facility had some issues. The parking and ease of getting to and from the hotel is pretty much nonexistent.

The location is good but hotel is disappointing relative to pictures. Rooms are small and outdated with old carpeting and little lighting. There is no room service, nothing in the mini fridge, and very few staff.

Authentic and special! Not for small children, but great for a romantic stay or get-together quth friends. Very unique decorations and very clean room.

The rooms are dated and not really clean. People claim this is a boutique hotel, but nothing feels boutique. Service is just OK, all the carpets look dirty. The only positive thing about this place it's the location.

Lovely staff and breakfast

This small hotel was like an oasis in the city. From the lovely breakfast on the patio in the mornings to the quiet rooms, we enjoyed every moment. All convenient located to lots of restaurants and the sights, especially the old city.

Everything about this property was beautiful!

My only complaint was that the person at the desk (who was very nice) was unable to give us the correct information for antigen testing. Your food is very good there and I wish you served dinner.

The people there are so nice. The first night I stayed there, it was a holiday and everything was closed. The person who worked that night was so kind to find a place for us to eat, call a taxi and make sure the taxi picked us up when we were done. Also made sure we got back safely. The day we were leaving Solomon let us keep our room until we got back from our tour, then when we arrived he said you can use the room until you have to leave to Tel-Aviv. And also found us a taxi to take us to Tel-Aviv and then to Jaffa and then pick us back up and take us to the airport at night. He went above and beyond! I would recommend this hotel! Truly the staff is amazing and the next time I go to Jerusalem I will plan to stay here again.

The staff and breakfast were the highlights of the stat at Villa Brown. The rooms were beautiful and the bathrooms were clean, updated and great shower! The staff could not have been more accommodating, caring and helpful. We were in Jerusalem during a real cold spell, in the 30's -40's and the only problem was that the heat in a couple of our rooms did not work. They offered to move us and we relocated to rooms that had heat. Other than that, great stay and amazing breakfast. Will definitely stay here again.

The restaurant staff were amazing! The food was excellent.

The restaurant staff were amazing! The food was excellent.

Customer service is excellent

Onvriendelijk en slechte service

Everything was fine expect the parking. The parking is not far but expensive for the night and the hotel doesn’t participate the expense.

Everything was fine expect the parking. The parking is not far but expensive for the night and the hotel doesn’t participate the expense.

Poor tec

The villa is a wonderful building that is thoroughly modernized. From arrival to departure the staff was friendly and helpful. The breakfast was served with warm courtesy and was generous but was quite middle east in its offerings. The only drawbacks were the offsite parking that forced us to cross several busy intersections with our suitcases and a somewhat small bathroom.

The villa is a wonderful building that is thoroughly modernized. From arrival to departure the staff was friendly and helpful. The breakfast was served with warm courtesy and was generous but was quite middle east in its offerings. The only drawbacks were the offsite parking that forced us to cross several busy intersections with our suitcases and a somewhat small bathroom.

Great

Great

Room was tiny. There was a broken mirror in the bathroom; television was put at the left side of the bed, so if you want to see TV, you need to look left- unreasonable. We ordered a massage- it cost 600 NIS for 2 persons, which is quite expensive but the service was very poor and unprofessional. There is practically nothing available at the hotel besides a 40 SQM terrace and a small jacuzzi. Breakfast was nice, but bread was served cold and black coffee also served cold, so I could not even drink it. Overall- bad experience, very poor value for money.

Room was tiny. There was a broken mirror in the bathroom; television was put at the left side of the bed, so if you want to see TV, you need to look left- unreasonable.We ordered a massage- it cost 600 NIS for 2 persons, which is quite expensive but the service was very poor and unprofessional.There is practically nothing available at the hotel besides a 40 SQM terrace and a small jacuzzi.Breakfast was nice, but bread was served cold and black coffee also served cold, so I could not even drink it.Overall- bad experience, very poor value for money.

I have had absolutely amazing experience, Hotel manager Yehuda and staff were very welcoming and helpful with all our queries. They greet us with the welcome drink and we were able to check in despite arriving very early in the hotel. Breakfast was very good, so many different varieties of the quality food and portions are very generous. Location of the hotel is excellent, everything was in very close proximity, walking distance to all historic sites during the day and great restaurants, pubs at night. Highly recommended.