The room was clean but not so big. About 10 mins walk to the Legoland. The breakfast buffet is nice with a variety of choices. Need to bring your own sheets and towels. The only disadvantage is the wifi connection is very weak!

Amazing place, kid was happy.

Exceptional customer service and care at the reception, always looking to help and be of service. Fantastic facilities for children and adults! Great location. The rooms are basic but perfectly adequate for a nights stay.

I was really disappointed with check in! I checked in on a machine and it told me my room number and printed out a key. There was no further information regarding how to get to the room, what time breakfast was served, whether we needed a voucher or just gave our name on arrival. etc etc There were 3 members of staff in the check in area but they didn't seem too keen to help even though check in was quite busy, and were doing other jobs eg: on the computer etc. They didn't seem very impressed when I needed help on how to find the room, I just found the customer experience really poor.... How ever we stayed in a pirate room and it was lovely - really clean and plenty of space for 2 adults and 2 big kids. The bed wasn't comfy at all, pretty much like sleeping on a camp bed but it was only for one night so we managed. Breakfast was included in the price and we really enjoyed it. There was plenty of choice and you could eat as much as you like. We only stayed one night so didn't use many of the facilities but my son absolutely loved the play area's. Location is fantastic... literally across the road from Lalandia and Legoland. Despite the poor customer service at the start we really enjoyed our stay.

The hotel was ina great location with access to awesome play areas for kids. The room was great and had a fun theme. However, the food at the hotel really needs some improvement. There were pretty much no vegan options for protein, the bread rolls were hard, the scrambled (probably powdered) eggs were way too salty. Not a great experience. We skipped breakfast on day 2 and went to Espresso House instead.

The Pirate Hotel was conveniently located for all of the local attractions. We caught a bus from the airport to the closest stop which was just outside of Legoland and then it was a short walk across the road to the hotel. This cost just £5.52. We were early to check in and just wanted to leave our bags but the lady behind reception kindly checked if the room was ready, unfortunately it wasn’t but she allowed us to stow our bags in the luggage room so we could go and explore Billund. When we did check in the experience was simple. The room was basic but what we expected, our son loved the pirate theme and the addition of some Lego builds in the room. My only complaints about the room would be a noisy radiator (although we didn’t have it turned on) and the light from the street light that beams in through a window in the door when you are trying to sleep. The breakfast buffet included in the price was OK but I don’t think I would have paid out of pocket for it everyday. The evening meals are limited to another buffet which I feel was overpriced or a basic takeaway offering pizza or chicken nuggets which although the portions were large I still feel this was over priced. All staff were friendly and helpful. We will definitely be back to Billund it was such a lovely clean place to visit.

We booked a room for five & it was much smaller than we expected. Toilet was broken so we requested a new room which we got. However, this place is under staffed so no-one offered to help us go up & down flights of stairs with children & luggage late at night. Staff in restaurant also like expression less real robots. Odd as in Denmark people were very friendly everywhere else. My recommendation would be if you have a big group go to the LEGOLAND hotel - it’s more money but worth it as this place is hugely disappointing & feels like a hotel where no-one is running it. Also, go to nearby Lalandis to eat as food is pretty awful as well.

The room is spacious, but daily cleaning needs extra. Food is just so so. Every day is the same.