Palace Inn & Suites - Newport News\/Jefferson Ave
About this motel
Motel in Newport News with free parking This smoke-free motel features a 24-hour front desk, express check-out, and a garden. Free WiFi in public areas and free self parking are also provided. Other amenities include barbecue grills. Palace Inn & Suites - Newport News/Jefferson Ave offers 32 air-conditioned accommodations with blackout drapes/curtains. These individually furnished accommodations have separate dining areas. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include shower/tub combinations. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
TV
Garden
Map of Newport News, VA
Motel in Newport News, VA
Reasons to book
Includes essentialsGarden, Kitchen / Kitchenette, Air conditioner and more
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Reviews
2.6/5.0
Average(39 Reviews)
1.0
Hotel has condemned by the city notice on front door. Extremely dirty, broken fridge, and caked spill in freezer. Unsafe, extremely dirty, and unsafe.
1.0
The conditions of the room was terrible. It was not clean. It was stuff left from the last person who stayed in the room. The sheets were not clean. They had stains on them. My daughter had to shower in shoes because the bathroom was so filthy. After complaining to the front desk she responded with “what’s the problem? What do you want me to do?” They refused to move us to a cleaner room so the very next morning we checked out. The customer service is terrible. The last yells and refuses to help with any issues. There was a couple outside our door who got in a fight and i was scared because i don’t know this area and didn’t know if it would turn more violent and i have my 2 kids in the room. The overall experience was terrible. I would never recommend this space and i will never stay here again.
2.0
Room was filthy. No rags or towels. No one at ftont desk. Wifi didnt work. Heat didnt work.
1.0
The property manager has terrible customer service. Rooms are not what is advertised. Half of the stove works, bathroom and room is in need of cosmetic repairs. Pest control also needed!
2.0
Let this be a last resort. No other options.
2.0
poorly maintained and staffed
1.0
The smell was horrible , everything was old , sticky floor, hole in the wall and also a lot of sparkle spots
1.0
The smell was horrible , everything was old , sticky floor, hole in the wall and also a lot of sparkle spots
0.5
The place was horrible. It was so consumed by Tabasco smoke I couldn’t stay even in the “smoke free rooms”
2.0
It is to inform that we are going out for dinner tonight,
4.0
The property was fine. I just didn’t like the fact people were just standing around like it was an apartment complex. I asked were there apartments close because of the people hanging out on the stairway and parking lot.
1.0
Never got to see the inside of room because the one I booked 3 months prior wasn’t even available. Drove 6 hours to be told at 4 they were cleaning it. Check in is 2. Finally at 6 I realized they didn’t even have a room and no one told me. The area is awful and this was extremely disappointing. Guess there is a first for everything.
1.0
DON'T STAY HERE. The pictures are NOT accurate. This is the most misleading listing we have ever stayed in. The floors were slimy, as if they hadn't cleaned the mop water in weeks. Not exaggerating your shoes would slide while standing. We booked a king bed and got two full size that my feet hung off of. The furniture is covered in stains, the fridge doesn't work, half the bulbs were out, the floor was tearing up in places, the wall had been damaged several times and fixed and painted over with a totally different color paint, the list goes on and on. There were locals which looked to be living here permanently and ppl coming in and out non stop and watching us to see what room we were going to and when we left. We took our luggage with us everywhere because we didn't feel safe leaving it. Even the man working there seemed to be more buddies with the locals and no management was anywhere so we were uncomfortable complaining even. This property shouldn't even be a hotels.com partner.
3.0
They canceled my room even after I talked to them about showing up late... they gave me a smaller room and it it smelled terrible. Toilet handle was broken and so was the bathroom door
3.0
They canceled my room even after I talked to them about showing up late... they gave me a smaller room and it it smelled terrible. Toilet handle was broken and so was the bathroom door
3.0
The room was very tidy. Everything was in order restaurants and shopping are also in the immediate area. It really was better than expected
2.0
Needed a quick place to stay rooms look amazing from pics but pretty deceiving when u get un them kinda tore up and in the ghetto
1.0
Let me start by saying this property should be rated a one star. While there appears to have been some “upgrade“ like a new stove this sweet style motel for what it’s worth has a lot of negative‘s. I will say the only positive was the price because I had to take my daughter to a college orientation and the other places for much pricier but you get what you pay for. From the start the check-in looked like a Bank service stall with the bullet proof glass and you slide your credit card through… There were shady character smoking outside and the entire motel smellEd. The service clerk while he was cordial had extremely long fingernails for a male and did not look cat it was kind of creepy and my teen daughter was terrified. They don’t offer ice and soda vending machines are outside. For a sweet they had an oven microwave and fridge raider which wasn’t even plugged in so it took an entire day to even get cold. The freezer part didn’t even work. There were no utensils or pots or pans so not sure how they expected you to use any of the equipment. There was not one picture on the wall it looks like a prison cell. Bedding was old and the TV was in the living room portion and you couldn’t even see it from the beds. Everything needs upgrading in here. The only thing it was the stove and the flooring. I was extremely nervous staying here as people were outside smoking and talking and late into the evening. The neighborhood itself is not good as well it was very sketchy.
3.0
lower end of income area. had to call room service for tv
1.0
When I arrived, the attendant asked if I wanted to see the room, and I am glad I did before committing to the stay. After walking past four or five men who were hanging around outside shirtless, smoking and smelled of alcohol, we arrived at the room. The room STANK of cigarettes and the bed looked like it had been bought second-hand -- the mattress was concave, it sagged horribly. It looked dreadful, but the smell is what really killed it. The room had been smoked in repeatedly -- every room smelled of cigarettes. I beat a hasty retreat and found another place to stay.
1.0
Room was extremely dirty and had a stench to it. I will never stay there again
2.0
The only complaint I can say with truthfulness is the mattress was very uncomfortable. Other than that it was ok for the price.
3.0
The beds were not comfortable, but everything else was okay
1.0
Do NOT stay here, under any circumstance. There is nothing redeeming about this hotel.
4.0
Customer friendly staff and close in proximity to Hampton University!
FAQs
How much does this motel cost compared to others in Newport News?
The average price for a rental in Newport News is $110 per night. This rental is $43 less expensive than the average.
Is parking included with this motel?
Yes, parking is listed as an amenity at Palace Inn & Suites - Newport News\/Jefferson Ave. For more information, we encourage you to contact the property about where to park.
Is there a pool at this motel?
We didn’t find pool listed as an amenity for this motel. It may be worth double checking if a pool is important for your stay.
Is Palace Inn & Suites - Newport News\/Jefferson Ave pet friendly?
Unfortunately, this motel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Palace Inn & Suites - Newport News\/Jefferson Ave?
We found 6 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, parking, and tv.
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