A beautiful apartment was soon a distant memory after the theft of our own kitchen item was removed by the housekeeper. Never returned to us, or sent to us after our vacation ended.
What was EXTREMELY DISAPPOINTING is that we messaged EMA House reception the same day this occurred. They did not acknowledge our urgent request to contact housekeeping (on a Weds), so we messaged again Thursday, no reply, again we messaged the Friday and again no response, no acknowledgement. On Saturday we messaged and this being the day before we checked out, got an acknowledgment, no action by returning the item taken by the housekeeper, later EMA house reception wanted to search / check for the item in case it was placed in the draw. As if we hadn’t done it ourselves. We allowed this, to give us the opportunity to get some action - ie: Check with housekeeping what they had done with the item removed, time was running out.
Up until this incident occurred EMA House reception responded within an hour or so to each and every message, every day.
Since the incident we placed “Do not disturb / No cleaning” on the door, as we didn’t want anyone else entering and potentially another theft.
We have reported this theft with CITY POLICE ZURICH, Bahnhofquai 3, Amtshaus I, 8001 Zurich.
Lovely apartment, just really sorry we didn’t prevent / stop housekeeping entering.
5 / 10
This place is everything we needed from a hotel:
1. Comfortable, proper beds (not sofabeds) for the 4 of us
2. Kitchen that is well appointed
3. Washing machine
4. Proximity to the old Town
We could not have done better in Zurich, I believe.
10 / 10
Everything was as promised.
10 / 10
The process was seamless and simple. The staff was very helpful and friendly and the apartment was spotless and very well maintained. 5/5 experience and I will be back.
The process was seamless and simple. The staff was very helpful and friendly and the apartment was spotless and very well maintained. 5/5 experience and I will be back.
10 / 10Outstanding·May 2026
The spacious apartment was outstanding. Located on a quiet residential street, the small apartment building blended in perfectly with its surroundings. The furniture was well appointed, making you feel at home. It is well located, a 10-minute walk to the train station, and another 5 minutes, you are in Altstadt. The River Rhein is visible as you walk toward the station. A perfect stay.
5 / 10·Jul 2026
This place is everything we needed from a hotel:
1. Comfortable, proper beds (not sofabeds) for the 4 of us
2. Kitchen that is well appointed
3. Washing machine
4. Proximity to the old Town
We could not have done better in Zurich, I believe.
While you're here, you can enjoy all the comforts of home and more, including a full-sized refrigerator/freezer and a stovetop, as well as a dishwasher and free WiFi. Other amenities include laundry facilities, towels, an electric kettle, and kitchenware and utensils.
Amenities
Free WiFi/internet
Non-smoking
TV
Coffee/tea maker
Kitchen
Balcony/Terrace
WiFi/Internet
Microwave
Dishwasher
Washing machine
Kitchenware
Kettle
Stove
Laundry services
Ironing facilities
Towels
Safe
Hairdryer
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at EMA House Serviced Apartments Unterstrass. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is EMA House Serviced Apartments Unterstrass pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at EMA House Serviced Apartments Unterstrass?
We found 18 amenities for this rental. This includes free wifi/internet, non-smoking, tv, coffee/tea maker, and kitchen.
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
While you're here, you can enjoy all the comforts of home and more, including a full-sized refrigerator/freezer and a stovetop, as well as a dishwasher and free WiFi. Other amenities include laundry facilities, towels, an electric kettle, and kitchenware and utensils.
The process was seamless and simple. The staff was very helpful and friendly and the apartment was spotless and very well maintained. 5/5 experience and I will be back.
10 / 10Outstanding·May 2026
The spacious apartment was outstanding. Located on a quiet residential street, the small apartment building blended in perfectly with its surroundings. The furniture was well appointed, making you feel at home. It is well located, a 10-minute walk to the train station, and another 5 minutes, you are in Altstadt. The River Rhein is visible as you walk toward the station. A perfect stay.
5 / 10·Jul 2026
This place is everything we needed from a hotel:
1. Comfortable, proper beds (not sofabeds) for the 4 of us
2. Kitchen that is well appointed
3. Washing machine
4. Proximity to the old Town
We could not have done better in Zurich, I believe.
While you're here, you can enjoy all the comforts of home and more, including a full-sized refrigerator/freezer and a stovetop, as well as a dishwasher and free WiFi. Other amenities include laundry facilities, towels, an electric kettle, and kitchenware and utensils.
Amenities
Free WiFi/internet
Non-smoking
TV
Coffee/tea maker
Kitchen
Balcony/Terrace
WiFi/Internet
Microwave
Dishwasher
Washing machine
Kitchenware
Kettle
Stove
Laundry services
Ironing facilities
Towels
Safe
Hairdryer
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at EMA House Serviced Apartments Unterstrass. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is EMA House Serviced Apartments Unterstrass pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at EMA House Serviced Apartments Unterstrass?
We found 18 amenities for this rental. This includes free wifi/internet, non-smoking, tv, coffee/tea maker, and kitchen.
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