Location is great, but the rest is not up to par.

Nice and friendly staff

If you want hot water and don't speak Spanish, don't stay here. None of the staff speaks English, making even basic communication very difficult. Kayaks aren't included, so you have to pay 600 pesos to rent them for the day. We never got hot water during our 3-night stay at the hotel. The room is extremely bare, no little fridge, no side lamps, only one big light above the bed making it impossible to read at night. Only 1 pillow per person, badly stained towels and pillowcases. Electricity kept being cut off, leading to a very warm room (no AC) and no Wi-Fi. The only positives of this place are the beautiful view from the room and the hammock on the balcony. The nice garden and immediate proximity to the lagoon, meaning you can kayak/paddleboard straight from the hotel, are also bonus points. Breakfast was free and decent. All in all, however, I would not stay here again if I were to return to Bacalar, as the negatives unfortunately outweigh the positives, at least in my opinion.

View from balcony was great. exactly as shown on website. Room was basic but clean and comfortable. Continental breakfast was very good with a reasonable selection. There was a great restaurant about 2-3 minute walk from hotel on opposite side of street.

Super simple and clean, quiet too. Located n a good area of the lagoon for swimming, and directly across from bird island, making for a nice kayak trip. Only potful was very low water pressure. And chilly water…but that’s easy enough to get past, given the rest of the place is perfect!

I’m not sure how many rooms there are at this property, but it seems a very boutique hotel. There were four rooms in my building. They gave me the Papaya room. If you’re looking for quiet, this is your place I love that this hotel offered kayak as well as paddle boards, they had a pontoon and a sailboat. There is a bar on property. Tons of seating area throughout and hammocks. My room had a hammock in front of a glass lighting door. *** the sliding door lock for the room it’s a bit to wrestle with, but I felt very safe. The rooms are very simplistic yet clean. I love that the property is right on the water. *** There is free parking. There’s also a very steep ramp that goes into a small parking area. But I prefer parking on the street. There’s a great restaurant four minutes drive time on the same street. Chiltepan Maricos has outdoor terrace sitting. You can get a partial view of the lagoon.

This small hotel right on the lagoon was my favorite hotel in Mexico. Originally, I was in a room without a view but the woman that runs the place moved me to a room with a beautiful view of the lagoon. The woman was so helpful and went out of her way for me, which I really appreciated. Would definitely stay again!

The 4 rooms with lagoon view are worth it, the other 3 not so much for the price.