The Executive Duplex Suite itself was lovely and was the highlight of our stay. It was beautifully presented, in a fantastic location within the old town, and being upstairs meant it was surprisingly quiet.
Unfortunately, the service and communication did not reflect the quality of the accommodation.
At check-in, the gentleman at reception seemed uninterested and provided very little information. We were told the room would be ready in about an hour, which was perfectly reasonable, but nothing was explained about breakfast, reception hours, Wi-Fi, or how to contact someone if we needed assistance.
When we returned, there was no one at reception. Our luggage had been moved into the suite but left downstairs, despite the narrow staircase and large suitcases. It would have been helpful if this had been mentioned or if the bags had been taken upstairs.
I also had to message through Hotels.com for the Wi-Fi details. Rather than simply providing them, I was told to find the information sheet in the room. After explaining I couldn’t locate it, I was eventually given clearer directions. The communication throughout felt quite cold and unhelpful.
The same happened at check-out. There was no one at reception, and we had never been told the procedure. I left the key on the desk and sent a message to let them know, but never received any acknowledgement.
The accommodation is excellent, but the lack of hospitality and communication detracted from what could have been a wonderful stay.
4 / 10
We arrive by car, was not the best idea, because they are right in the old town. Very complicated when you arrive by car. The pictures give the impression the condo is bigger.
5 / 10
Erotokritos suits are a wonderful place to stay in old town Rethymno. Very clean and safe close to tavernas, restaurants, beach and shopping
8 / 10
Lovely old building, recently renovated right in the heart of the old town. This means transporting luggage a distance from the car but good communication re parking nearby. Inside the property, the duplex we were staying in meant climbing quite a lot of stairs with suitcases, although they did offer to help. Great that able to walk to restaurants and historical places and quiet area.
Lovely old building, recently renovated right in the heart of the old town. This means transporting luggage a distance from the car but good communication re parking nearby. Inside the property, the duplex we were staying in meant climbing quite a lot of stairs with suitcases, although they did offer to help. Great that able to walk to restaurants and historical places and quiet area.
5 / 10·Jul 2024
Erotokritos suits are a wonderful place to stay in old town Rethymno. Very clean and safe close to tavernas, restaurants, beach and shopping
While you're here, you can enjoy all the comforts of home and more, including a jetted bathtub and a rainfall showerhead, as well as a full-sized refrigerator/freezer and an oven. Other amenities include towels, bathrobes, slippers, and an electric kettle.
Amenities
Air conditioning
Non-smoking
TV
Coffee/tea maker
Kitchen
WiFi/Internet
Hot tub/Jacuzzi
Kitchenware
No pets allowed
Garden
Kettle
Oven
Stove
Bath or shower
Free toiletries
Towels
Desk
Hairdryer
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Erotokritos Luxury City Suites. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Erotokritos Luxury City Suites pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Erotokritos Luxury City Suites?
We found 18 amenities for this rental. This includes air conditioning, non-smoking, tv, coffee/tea maker, and kitchen.
"Lovely old building, recently renovated right in the heart of the old town. This means transporting luggage a distance from the car but good communication re parking nearby. Inside the property, the..."
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
While you're here, you can enjoy all the comforts of home and more, including a jetted bathtub and a rainfall showerhead, as well as a full-sized refrigerator/freezer and an oven. Other amenities include towels, bathrobes, slippers, and an electric kettle.
Lovely old building, recently renovated right in the heart of the old town. This means transporting luggage a distance from the car but good communication re parking nearby. Inside the property, the duplex we were staying in meant climbing quite a lot of stairs with suitcases, although they did offer to help. Great that able to walk to restaurants and historical places and quiet area.
5 / 10·Jul 2024
Erotokritos suits are a wonderful place to stay in old town Rethymno. Very clean and safe close to tavernas, restaurants, beach and shopping
$$$$
Top rated by guests
9.6Outstanding
(15 Ratings)
"Lovely old building, recently renovated right in the heart of the old town. This means transporting luggage a distance from the car but good communication re parking nearby. Inside the property, the..."
While you're here, you can enjoy all the comforts of home and more, including a jetted bathtub and a rainfall showerhead, as well as a full-sized refrigerator/freezer and an oven. Other amenities include towels, bathrobes, slippers, and an electric kettle.
Amenities
Air conditioning
Non-smoking
TV
Coffee/tea maker
Kitchen
WiFi/Internet
Hot tub/Jacuzzi
Kitchenware
No pets allowed
Garden
Kettle
Oven
Stove
Bath or shower
Free toiletries
Towels
Desk
Hairdryer
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Erotokritos Luxury City Suites. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Erotokritos Luxury City Suites pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Erotokritos Luxury City Suites?
We found 18 amenities for this rental. This includes air conditioning, non-smoking, tv, coffee/tea maker, and kitchen.
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