The Urban Hotel Lusaka

Great service and the staff were extra friendly.

Very clean, great location

Nothing

The location was perfect for me, in a safe, not too busy or noisy area, close to where I had my work meetings (so that worked for me)! I was pleasantly surprised that there was actually free gym access at a nearby hotel (literally a 250metre walk), which was a great bonus! The food was great, quick, and tasty, and the breakfast was varied enough every day, with fresh fruit, hot food, pastries, egg station, all that you need. The service was attentive and quick, and the staff friendly. The room was comfortable, just big enough, and a big bathroom with plenty of toiletries. I had a twin room, which strangely enough is cheaper than the double room.

My twin room was interconnected with another room, so the noise travelled through a bit. best to check if you can avoid that if you are a light sleeper, or travelling with kids, for example. Ask for fresh towels if you need, as mine werent changed (which is fine with me, 2 big towels and 2 small ones for a short stay was plenty). Unlike in some hotels, the reception service doesn't include taking your luggage up or showing you to your room, which wasn't a shock to me, but if you're used to that you might be disappointed!

Meals were not value for money. Over priced. Lack of communication