Overall we had a nice stay - the lodge was clean and well equipped. The area was lovely and quiet. Our lodge did seem unfinished as there were wires hanging out the wall in one of the bedrooms (looked like they were waiting for a TV to be mounted) and screws on the wall waiting for photos etc to be hung. We did however have no internet for the whole of our stay and there was very little signal. This caused significant problems as one of our party needed to work during the break and rather than being able to do this during the evening we had to go out in the day specifically for them to access internet - which affected everyone's week. we did report the issue and it was only our lodge as we spoke to other guests. Although we spoke to the 'manager' several times he was little to no help, showed no concern or sympathy and did nothing to resolve it except say he had contacted the IT team. It would have been a nice gesture if he had visited the lodge and expressed some urgency to resolving the matter. I feel that the lodges are let down by the lack of on site assistance and lack of customer service. Whilst I would potentially stay here again I would not rush to and would look at alternative locations that are better managed.

We would highly recommend this destination and would return. However, a couple of points to note. 1/ Although the sheets were clean there was obvious marking on the duvet covers where presumably dogs had been allowed on the beds 2/ The kitchen was minimally kitted out with crockery and glasses and lacked coffee making equipment not even a cafetiere (only a kettle).

This is a small site very well set out and presented. Very clean and tidy and all the homes are very well maintained. They are luxurious inside with loads of space and have everything you could need. The site staff were always on site if needed and were very helpful. We chose the Saffron as it was set back from the road and we had a dog, it was right on the pond and looked one of the more secluded lodges and we were not disappointed. One slight area for improvement may be that the garden/lawn area to each lodge could maybe have had some sort of fence enclosure to stop dogs wandering to far especially when you are in the hot tub, our dog is pretty well behaved but if your dog likes to wander it could, I realise the open plan makes easy access for grass cutting etc but just a thought. I had not been too fussed about lodges with hot tubs before on previous trips ( generally quite a bit more expensive and just didn't see the need ). As the cost of these lodges was very reasonable and the hot tub was included I thought bonus. We made use of it every night and it was so relaxing after a day exploring and in this particular lodge you have the added bonus that its one of the most private on the site and it overlooks the pond with all of its resident wildlife, ducks, squirrel's and rabbits, sooo relaxing. The lake was a short walk through the trees where there is a lovely cafe which is very reasonably priced and serves great food. We took paddle board and Kayak and had hours of fun every night in the lake. I would highly recommend this site if you just want to get away from it all and have as relaxed a time as you choose or if you are prepared to travel, at most an hour and a half in any direction gets you to all the areas of interest in Devon and Cornwall, with some great little places within half an hour. All in all we had a great week and a big part of that was this site and we would definitely like to come again one day.

Roadford Lake Lodges , beautiful countryside and easy walking access to the Reservoir itself, Grounds around the Lodges were kept immaculate as were the hot tubs, serviced regularly. We talked to the Guest Manager, Kevin. Very responsive. We had an issue with locking the front door, + opening the tall glass living room doors. This double lock system was new to us - Kevin’s explanation was simple, easy and kindly received. Also he fixed the shower glass door which had jumped off its rails before arrival. The house keeping lady came one day and explained we would have weekly change of linens and towels and we thought at least a weekly clean of Saffron Lodge. we did get extra towels early on and mostly got weekly linens but the lodge cleaning never happened. We did have a washer dryer that worked superbly. Open plan kitchen living/dining we are used to and love it. Kitchen was workable but not quite as comprehensive a set of cooking things as I had hoped. However the local Supermarket in Launceston had a roasting dish with lid that was perfect. Better for the oven as all splatter is contained….. Believe the previous occupant may have missed that too or maybe they were oblivious. Just before we left we heard The Lodges had lost a key housekeeping person - with no handover not an easy time for the Team to recover. The Lodges were pretty busy - despite this we all coexisted pretty well. All in all a good stay.