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Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
3 / 10
Look elsewhere
The location is good, it’s an easy walk to the port and there is a small supermarket, shops and some restaurants and cafes very nearby
The management of this property is a real mess. They contacted me the day before we arrived to request a €1500 security deposit through an external link seperate to booking.com and without payment threatened to cancel the booking. We were told we would be met on arrival and shown to the property, this was changed at the last minute and we were given lock box instructions instead. We stayed for four nights and after the first nights we recieved at least three emails a day regarding check out procedure and a requested check out self-inventory. It seemed bizarre considering there was no check in inventory so any damage at all pictured in check out would presumably result in a fine. We paid an addition €45 for a late check out at 13:30. Despite this money being withdrawn, no confirmation of the late check out was given. We contacted Welkeys the property manager and we were told the late check out had been approved but only until 12:00. We asked about a partial refund given the shorter time but this message was overlooked. At 10:10am on the day of check out we were woken up by a man entering the property. I asked him what he was doing in the flat and he said he was there to clean and we needed to leave. At the time he entered, one of our group was changing and another was in the shower. He didn’t knock and just walked straight into the living area. He said we didn’t have a late check out and stayed in the flat while he made calls to confirm. This was all extremely uncomfortable. After a while he did leave but left two big Ikea bags of cleaning supplies in the living area and we did not feel comfortable staying after this. We again contacted welkeys but did not receive a reply. We got a response around 12:15, confirming our late check out was at 12:00 and the cleaner should not have entered, by which point we were already long gone. We then had to repeatedly request the late check out fee be refunded.
3 / 10
Locked out on arrival, no support, no apology.
Good location
When my friend arrived, there was no key in the lockbox. She repeatedly called and messaged the person we had been told would manage our check-in but never received a response - not then, nor at any point during our stay. She was left sitting outside for around 90 minutes until a neighbour let her into the building, allowing her to retrieve the apartment key from an internal lockbox. However, there was still no key for the building's main entrance. Without that neighbour, we simply would not have been able to get in. Arriving alone, unable to reach anyone, while a €1,500 security deposit had already been taken, felt like an incredibly vulnerable situation.
Once we eventually reached someone else at Welkeys, we were told the concierge had mistakenly taken the entrance key to another town and the earliest we could receive it would be the following day. This effectively confined us to the apartment on our first evening because there was no guarantee we could get back into the building if we went out.
When I explained how unacceptable this was, I was told that if we "weren't happy, we could leave." I asked whether they could guarantee a refund so we could book alternative accommodation, but was told they didn't know and that I would have to speak to Booking.com. At no point did anyone apologise or take responsibility. Instead, we were advised to "buzz the neighbours" whenever we needed to get back into the building. As a group of women in an unfamiliar city, this felt neither practical nor safe.
Other issues (no pillowcases on the pillows, no hand soap) were minor by comparison but reinforced the impression that the guest experience was irrelevant.
If you are genuinely considering booking this property, I would only recommend doing so as an absolute last resort and would strongly encourage you to research alternative accommodation before booking.
8 / 10
Overall, we had a great experience and would recommend this apartment for its fantastic location and lovely presentation
We had a lovely stay and really enjoyed this apartment. The location was excellent, making it easy to explore the area, and the apartment itself was beautifully decorated, creating a comfortable and welcoming atmosphere.
The only minor inconvenience for our group of five was having just one toilet, but overall it didn’t take away from our enjoyable stay.
One aspect that surprised us was the very large security deposit required after booking through Booking.com. It was mentioned in the booking, but I didn’t notice it, as this is not a normal practice when booking through the platform. We also found the check-in and check-out photo inventory a little time-consuming, as it’s not something you ideally want to be worrying about while on holiday.
8 / 10
Great location and space, lacking customer service.
The location and space was great. It was comfortable for our party of five.
The communication on check in was severely lacking. There were only two rolls of toilet paper for five people for five nights. There were no paper towels. It didn’t seem like they cared if we were there or not.
We had a lovely stay and really enjoyed this apartment. The location was excellent, making it easy to explore the area, and the apartment itself was beautifully decorated, creating a comfortable and welcoming atmosphere.
The only minor inconvenience for our group of five was having just one toilet, but overall it didn’t take away from our enjoyable stay.
One aspect that surprised us was the very large security deposit required after booking through Booking.com. It was mentioned in the booking, but I didn’t notice it, as this is not a normal practice when booking through the platform. We also found the check-in and check-out photo inventory a little time-consuming, as it’s not something you ideally want to be worrying about while on holiday.
8 / 10Excellent·Jun 2026
Lage, Ausstattung war gut.
Fäkalgeruch wahrscheinlich aus den Wasserrohren
7 / 10Good·Apr 2026
Très bel appartement spacieux, très bien placé, bien équipé et avec lits confortables
De manière générale la propreté est à revoir, ménage fait de manière très superficielle.
Odeurs d’égouts permanentes dans les salles de bain.
6 / 10Average·Oct 2025
Die Lage des Appartments ist sehr gut, um diese wunderbare Stadt zu Fuß zu erkunden. Allerdings geht mit der zentralen Lage erheblicher Verkehrslärm einher, damit muss man in einer lebhaften Großstadt rechnen, die Fenster blieben geschlossen, was uns nicht gestört hat.
Der Zugang zum Appartment hat sehr gut funktioniert, die Kommunikation erfolgte über WhatsApp.
Die Ausstattung des Appartments war gut,
Das Appartment haben wir nicht sauber vorgefunden: Bettwäsche und Handtücher wiesen Flecken auf, der Boden war schmutzig und die Bettdecken nicht überzogen.
Besonders störend: heftiger Gestank (Abfluss) in einem Bad, das deshalb nur bei geöffnetem Fenster benutzt werden konnte. Achtung hohe Kaution von 1.500,00 Euro ist zu hinterlegen.
Kaution in Höhe von 27,00 € wurde einbehalten, auf Nachfrage keine Antwort, WhatsApp wurde blockiert. Es empfiehlt sich eine genaue Dokumentation vorher/nachher. Wir waren leider zu vertrauensselig.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Appartement Armény - Welkeys. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Appartement Armény - Welkeys pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Appartement Armény - Welkeys?
We found 8 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Accessible by lift
Fire alarm
Cleaning products
Map of Marseille
Ratings and reviews
6.8 / 10
Average(36 Ratings)
100% verified reviews
8 / 10Excellent·Jul 2026
We had a lovely stay and really enjoyed this apartment. The location was excellent, making it easy to explore the area, and the apartment itself was beautifully decorated, creating a comfortable and welcoming atmosphere.
The only minor inconvenience for our group of five was having just one toilet, but overall it didn’t take away from our enjoyable stay.
One aspect that surprised us was the very large security deposit required after booking through Booking.com. It was mentioned in the booking, but I didn’t notice it, as this is not a normal practice when booking through the platform. We also found the check-in and check-out photo inventory a little time-consuming, as it’s not something you ideally want to be worrying about while on holiday.
8 / 10Excellent·Jun 2026
Lage, Ausstattung war gut.
Fäkalgeruch wahrscheinlich aus den Wasserrohren
7 / 10Good·Apr 2026
Très bel appartement spacieux, très bien placé, bien équipé et avec lits confortables
De manière générale la propreté est à revoir, ménage fait de manière très superficielle.
Odeurs d’égouts permanentes dans les salles de bain.
6 / 10Average·Oct 2025
Die Lage des Appartments ist sehr gut, um diese wunderbare Stadt zu Fuß zu erkunden. Allerdings geht mit der zentralen Lage erheblicher Verkehrslärm einher, damit muss man in einer lebhaften Großstadt rechnen, die Fenster blieben geschlossen, was uns nicht gestört hat.
Der Zugang zum Appartment hat sehr gut funktioniert, die Kommunikation erfolgte über WhatsApp.
Die Ausstattung des Appartments war gut,
Das Appartment haben wir nicht sauber vorgefunden: Bettwäsche und Handtücher wiesen Flecken auf, der Boden war schmutzig und die Bettdecken nicht überzogen.
Besonders störend: heftiger Gestank (Abfluss) in einem Bad, das deshalb nur bei geöffnetem Fenster benutzt werden konnte. Achtung hohe Kaution von 1.500,00 Euro ist zu hinterlegen.
Kaution in Höhe von 27,00 € wurde einbehalten, auf Nachfrage keine Antwort, WhatsApp wurde blockiert. Es empfiehlt sich eine genaue Dokumentation vorher/nachher. Wir waren leider zu vertrauensselig.
$$$$
6.8Average
(36 Ratings)
"This accommodation is amazing, clean, perfectly located and had everything you need for a great trip to Marseille."
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Marseille
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Accessible by lift
Fire alarm
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Appartement Armény - Welkeys. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Appartement Armény - Welkeys pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Appartement Armény - Welkeys?
We found 8 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
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