Let me start by saying that the house and property are absolutely beautiful. Vacasa is the reason this rental was a diaster for us. We rented this property after a very difficult passing of my mother-in-law. We had been full-time caregivers to her for the last four years. She needed complete round the clock care for the last 9 months of her life. It's been the hardest. Completely heartwrenching. This also took an enormous toll on both of my children. They both have special needs and health issues. My youngest, Haley Grace loves to swim but cannot be out in the sun. She has a condition that makes her skin extremely sensitive to the sun and will cause extreme pain and discomfort. Salt water pools are the only pools her skin will tolerate. I was so excited to find a property with a private saltwater pool! When I booked the reservation I explained the situation and confirmed the pool and hot tub were both salt water. It was getting ready to be her birthday so nighttime swimming was going to be her gift and a way to get her mind off her mamaw's passing. This property was specifically rented with a saltwater swimming pool and outdoor pool lighting so we could swim at night. The first night there as the sun began to go down, we noticed there weren't any lights coming on and we couldn't find anywhere to turn them on. So I immediately messaged Vacasa. They instructed us where to find the lights. As we searched, it kept getting darker, I kept messaging Vacasa and they kept instructing me "you can find the switch on the wall outside the house adjacent to where the pool is" So we kept looking. Then they messaged "they are found directly behind the light, off the pool deck, or in some areas, the light J-Boxes are installed by the pool equipment pad" By this time it was dark so we decided to scrap the night and find them in the morning in the daytime. As we were walking back, my daughter fell on the rock steps, HUGE hazzard, (especially without lights). She twisted her ankle, bruised her leg and has a big gash across the top of her foot. I messaged Vacasa again informing them we were still unable to locate the lights and that the area is a major hazzard without them. They said they would contact the owners and have the information for me the following day. We tried to cheer everyone up even though there was no swimming that night. The next day, after not hearing any word back from Vacasa the following morning, I messaged Vacasa again seeing if they had found anything out and they messaged back that they were working on it. Hours went by, no word from Vacasa so I messaged again and they said "unfortunately lights by the pool weren't working at this time and they apologize for the inconvenience".....what?! are you kidding me? This was the main reason we rented this property. I was stunned. This was suppose to be a trip to de-stress, reconnect as a family and recharge. Now I had to turn around and deliver this news to my family. We really tried to enjoy the other amenities (which are really nice) our crew's heart just wasn't in it. There are over 30 messages about this back and forth with Vacasa. All initiated by me. It should have been disclosed to us prior to booking that the pool area would be unusable for us, especially after I explained to the representative why we were renting that specific property. We paid full price for something that was unusable. Another one of our guests fell trying to get to her car, again, major hazzard without proper lighting and gashed the end of her toe. No safety kit on site. I had to run for peroxide and bandages. We were also told we would hear from the local team, which we never did. We packed up early and left the day before our scheduled departure. We just wanted to go home. Every time I messaged about it, they kept messaging "they were working to find a resolution, their local team would be reaching out", which they never did and never offered a resolution or suggestion. I feel bad for the owners. It's...

this house and the famous popular saying do not judge the book by its cover , the house from the outside when you see it , you can not imagine how beautiful and cozy it is inside ! and a wonderful space, everything you need, the only thing that the jacuzzi was not heating the first two days, but they soon fixed it on the third and last day of ours! and we took advantage of it!

The home was stunning. Perfect for our family reunion of 12! Porch, pool, firepit- outdoor areas were lovely too.

Great property that is secluded yet minutes away from the atttactions in the area. We saw deer, wild turkey and even a bear on the property...

This property is a “10“! What a beautiful home on a gorgeous property. Only wish I could’ve stayed longer. Was there for a work retreat - was perfect for that – including meetings in the pool lol. But would be great for a family vacation. There’s A lot of cool things to do both right there on the property and the surrounding area. The home is newly renovated and just perfect condition. Highly recommended. Thank you!

Clean. Comfortable. Convenient. A Kodak Moment cabin was perfect in every way. Every detail was thought out by the owners. The kitchen had every amenity and utensil to prepare a meal. The game room downstairs has enough activities to keep everyone entertained, no matter the age. The pool was clean and the hot tub relaxing. The property is conveniently located between Knoxville and Sevierville/Pigeon Forge, and the country setting creates the tranquility people seek on vacation.

Very nice location.

We loved this peaceful location with great views and wonderful amenities. The private pool and deck are lovely and the house’s interior is very clean with updated furniture and decor. The game room was perfect for kids. This is better than the photos!