Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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Reviews
6 / 10
Room not as booked. But generally clean, comfortable and quiet.
Staff were very friendly and kind to allow early check in.
Have stayed here before and the first time was great. Unfortunately, this time a disappointment. Booked a room described as 28sqm with parquet floors. Actual room was probably around half that size and had carpet. Also, security is weak. No staff at reception and hotel door is unlocked.
1 / 10
Nice building but a terrible experience
The onsen was good and the building's exterior and interior was nice.
Unfortunately, this was the worst stay of my 8 weeks in Japan.
When we arrived, the host seemed unfriendly. The standard rooms are smoking rooms, but this was not clearly stated before booking. In addition, the diesel generator used to heat the onsen sent exhaust fumes into our upstairs room. The smell in the room was very strong and unpleasant. My mother has asthma, so this was also a health concern. We paid around 18,000 yen, so we expected a clean and comfortable room without a bad smell.
We asked to change rooms. At first, the elderly male receptionist told us the hotel was fully booked. However, after we continued discussing the issue, he suddenly found another available room and moved us there. During this process, the receptionist was rude, unhelpful, and verbally aggressive, especially toward my mother. He raised his voice many times, stomped around loudly, slammed objects, and behaved as if he was angry at us for asking for help. My mother felt concerned for our safety sleeping in this hotel due to the aggressive behaviour of the male receptionist.
The new room was also much smaller than the room we originally paid for. Because of the poor treatment and the serious problem with the original room, we requested a partial refund or price reduction. After this, he accused us of “blackmail” when we mentioned that we would leave an honest review about our experience.
It is a shame because the building itself is nice. However, the customer service was extremely poor. After reading other reviews, I wonder if we were treated differently because we were foreigners.
I have included photos of the initial room, two of the smaller room, and the survey form I left for feedback.
I strongly recommend that travellers choose a different hotel. There are many cheaper and friendlier places to stay nearby.
1 / 10
Terrible
Nothing
Could not say
8 / 10
Lovely stay really enjoyed the onsen
Lovely property located close walk to train station (although it is up hill) and beach within walking distance
We didn’t know you must pre order diner and breakfast in advance
It’s better to provide more information for customers before their arrival.
9 / 10Outstanding·Mar 2026
Superfint inredda rum i traditionell stil med vackra trädetaljer. Fantastiskt fin utsikt. Privat onsen var en välkommen överraskning för oss efter en lång resedag. Rent och fint. Hjälpsam och trevligt personal. Tyst och lugnt område.
6 / 10Average·Oct 2026
Staff were very friendly and kind to allow early check in.
Have stayed here before and the first time was great. Unfortunately, this time a disappointment. Booked a room described as 28sqm with parquet floors. Actual room was probably around half that size and had carpet. Also, security is weak. No staff at reception and hotel door is unlocked.
"Quiet location with great sea view. Lovely private baths. Lovely family run place. The Japanese breakfast was fantastic! Walking distance to Kawazu along the coast. The nearby village was very cute ..."
It’s better to provide more information for customers before their arrival.
9 / 10Outstanding·Mar 2026
Superfint inredda rum i traditionell stil med vackra trädetaljer. Fantastiskt fin utsikt. Privat onsen var en välkommen överraskning för oss efter en lång resedag. Rent och fint. Hjälpsam och trevligt personal. Tyst och lugnt område.
6 / 10Average·Oct 2026
Staff were very friendly and kind to allow early check in.
Have stayed here before and the first time was great. Unfortunately, this time a disappointment. Booked a room described as 28sqm with parquet floors. Actual room was probably around half that size and had carpet. Also, security is weak. No staff at reception and hotel door is unlocked.
$$$$
Top rated by guests
8.3Excellent
(82 Ratings)
"Quiet location with great sea view. Lovely private baths. Lovely family run place. The Japanese breakfast was fantastic! Walking distance to Kawazu along the coast. The nearby village was very cute ..."
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