The Rock Hostel

Friendliness

All fine

I might as well live here. This is my go to hostel in matera, staff are fantastic, the place is spotless, beds are unreal, supermarket next door, pizzeria down the street and a brilliant place for food Panificio di Matera 10 mins away

Nothing at all

The locations is near from world heritage and quite place , near supermarkets. The facilities are clean and staff are kind helpful for letting me used the socket . They take care of their clients. Thank you so much for your kindness 😍😘🥰❗️

Nothing

The best part is Peter - the manager cum receptionist - who takes care of you as if you were a guest at his own house. He is particular about keeping the hostel clean mopping it himself and making sure it is spotlessly clean. He is also super helpful. A great location / a short walk to the sassi. Great amenities - kitchen, cooking ware, fridge, microwave, hot water kettle.

3 hour cleaning time - when all guests need to step outside the hostel - can be massively inconvenient and could be reduced to half an hour at most to avoid common areas to clean kitchen/ reception areas so we need not be inconvenienced. After you clean common areas you could request guests to move to those common areas when you clean their room - not leave the hostel entirely. Otherwise you need to advertise this 3 hours (reduced from our stay time) before booking as part of hostel listing before ANY booking is made as per EU regulations. I have travelled over 106 hostels and never have been asked to leave ANY hostel for 3 hours everyday to clean when we have paid for access to stay. As a person with disability this massively inconvenienced me. I am not NOT complaining to booking team and leaving it at a high rating since Peter is awesome and makes up for this inconvenience.