The friendliest staff

Positive things first. Staff did the best they could with what they had. Run down property, miss managed, low staffing? New towels and sheets. New paint. Negative... Mattress like a hammock, pillows lumpy. A sheet used for a comforter. Asked for a blanket received two with cigarette holes throughout. Exposed box spring with holes, rips and stains. Furniture with gauges taken out of the tops and pealing veneer. Chair upholstery was shredded to pieces with holes and exposed chunks of foam. Absolutely no Maid service for our 4 night stay. Requested light maid service each morning. Left the room at 0800 returned at 1800. No service. Asked for full service the last day. Explained we were out of toilet paper, tissue, soap, shampoo, all our towels were wet and smelling, garbage was over-flowing. They told me that they can get all the items to me now so I could go tidy the room. Told them no I would like your staff to help me with this so I can go enjoy my vacation. I was meeting a snowmobiling tour. They said certainly I will let them know. Left the room for 5 hours, it was never done. Maid carts were always on the floor. Dirty linens pilled in the hallways. Doors open like they were being cleaned. Never once saw a service person working. Went to eat dinner at the restaurant and at 1900 the whole menu was sold out except for salad and chicken.Told the supply truck could not make the run that morning due to the snow. One day of bad roads and no food. I just do not get it.

This place needs a good thorough scrub and some TLC and investment. The sheets and towels were stained, beds do not have comforters - just thin knit blankets, the curtains are moth eaten and falling apart, mold on the shower curtain, carpet and bathroom floor had not been vacuumed (evidenced by crumbs and half a condom wrapper from the previous guests), hot tub steps are growing algae and the hot tub itself is crusty. The pool was not open on our last day and the pool deck had not been swept or cleaned from Friday thru Sunday night (a rogue snack showed that.) The outside of the hotel is gorgeous and the proximity can’t be beat, but overall don’t waste your money. This is overpriced considering the state of things and overall lack of cleanliness. If we hadn’t pre-paid (nonrefundable) we would have left.

No great.

The room was very run down and not clean. The mattresses did not have covers on them. There were dirty towels on the floor when we arrived.

Honestly, the hotel was horrific. The accommodations were nothing like the pictures portrayed and I was surprised that a hotel across the street from a major ski area would be in such a state of disrepair. I have lived in a neighboring ski town for almost 30 years and have never seen such horrible conditions, especially for almost $300 a night. The 1st room we were in had holes in the blankets on the beds, a view of the dumpster, stains on the walls and in the shower and a poorly patched hole in the wall. The lamps were all sideways and barely upright and the 1 chair in the room was completely shredded in the seat. After asking inquiring about what was going on the very nice woman at the front desk put us in another room. It seemed a bit cleaner and had at least a view of the ski area. In that room there was mold in the shower, not 1 trashcan in the room anywhere to through anything away and the heat lamp in the bathroom would not turn off. After being worried it might catch fire after a few hours when it sparked, and the plastic almost melted around it, I got up on the toilet and had to unscrew the bulb and almost burned my hand. Fun times for a ski trip with my son. The 1 chair in this room was also shredded and ripped. Ive never stayed in a worse room for a price like that. When we went to look at the pool- hot tubs which appeared really nice from the pics, the hot tubs were green. the pool looked great but we ended up not getting in. I think what was a sauna was padlocked

We arrived to find our room was not clean. There was hair in both beds and in the shower. The counters were not clean. The shower had black mold in the grout lines. However, once we notified the hotel, house cleaning came up quickly and cleaned the room properly. In addition, the onsite restaurant was out of all food items except 4, so limited options. The last day of our stay included the hot tubs being cold as well. Overall, our stay was ok, but likely wouldn't recommend.

Day 1: Upon entering our room, we were disappointed to find it reminiscent of another era, urgently needing upgrades. Adding to the dismay, we discovered leftover beer cans beside the fridge. After settling in, we headed to the 2nd floor restaurant, only to be informed that they had run out of food—a frustrating start to our stay. Later that evening, we had to unplug the mini-fridge due to a persistent buzzing noise. Day 2: With no breakfast available on-site, we ventured out once more. Returning from a day of skiing in Winter Park, we looked forward to unwinding in the hot tubs, only to find them both ice cold. The explanation offered was that maintenance had forgotten to turn on the heaters. Disappointed, we decided to cut our stay short and checked out the following morning. Unfortunately, the property failed to impress us, with the exception of the Front Desk staff, who remained professional despite the circumstances.