Extended Stay America Suites Austin Southwest
About this hotel
Located in Sunset Valley, this attractive hotel for $87 per night is a great choice for your next trip. Austin hotel in Oak Hill with free breakfast and 24-hour front desk Coffee/tea in a common area, laundry facilities, and a 24-hour front desk are available at this smoke-free hotel. Free on-the-go breakfast and free WiFi in public areas are also provided. Other amenities include a front-desk safe and a vending machine. Housekeeping is available on request. Extended Stay America Suites Austin Southwest offers 117 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Laundry
TV
Map of Sunset Valley, TX
Reviews
3.1/5.0
Average(1,002 Reviews)
1.0
We didnt stay , the room was filthy and smelled like urine. There was hair on the counter and sink and the toilet lid appeared to have dried poop on it.
2.0
We had a tough time from the minute we got there. We had to wait for check-in, the whole place smells like cigarettes, we had a guest on our hall stop us and ask us to bum a cigarette before we got in our room, everything was dated, and most egregiously, the curtains were moldy. There was a pet fee that wasn’t mentioned in the booking, and there was only a coffee bar, no breakfast.
1.0
Shower water was luke warm all week. No cooking utensils in the room, No room service for all 4 days. wash machines did not work.--Hotel said it wasn't there issue.no coffee one day-girl working there was too busy on her phone to check. trash in parking lot for 4 days. pot smell all 4 days.this is only half the list.
4.0
You get exactly what you pay for. The staff is friendly and accommodating. The hotel itself is not a luxury hotel and doesn’t claim to be. The rooms are clean but a bit run down. No complaints for the price and would consider staying again!
3.0
The charge for dogs was the highest we have ever paid. Thought it was crazy that we were at an extended stay hotel with a kitchen but nothing was in the kitchen. You had to go to the desk to ask for anything. Not even a coffee maker in the kitchen. Only 1 shampoo for two people. Also had to bring your dirty towels down to desk before you could get clean towels.
1.0
They advertise as offering breakfast which is a lie.All you will find is coffee.
2.0
Room was great but the A/C in my room kept turning on and off they need to fix that
3.0
this day was better than the last two days I was there for
1.0
literally gave me a room that sounds straight up by cigarettes and have mold on the ceiling
1.0
Super thin walls. Woke up at 4:30 am to screams down the hall. Room in rough shape.
4.0
It was cheap - but we’re never going to stay here again if we can help it. The room was old and not in good shape - but clean? The beds were uncomfortable and the bedding was almost nonexistent.
The staff was lovely- genuinely nice people who were friendly and helpful.
4.0
Had to wait 15 plus minutes while the 80 year old staff on the phone with a customer. Waited another 15 minutes more to get checked in because the old man couldn't get the computer to work...Waiting to check in was very unpleasant. 2 unhappy looking woman with suitcases waiting and waiting for ? A kid sitting on the dirty floor with a huge pitbull, moving back and forth trying to get the rope off his neck. A 350 pounds man just sitting directly infront of the check in counter talking to himself...Walked into our room, is an old, rusty 2 burners stove, an old refrigerator and a very old, scuffy dresser. Carpet looks like it has not been vacuum in awhile.. The only good thing about this stay was that the room was clean. We stayed only one night and used all 3 locks.
1.0
The employees lied about an early check in because of getting the room ready yet on checkout day they said they had no maid service on our check in day. We found our room dirty with liquor containers and bottles. Key cards did not work in exterior door's. Luggage cart wheels were flat and they stated they have been trying for a long time to get it fixed. No breakfasr like advertised. Poor management.
5.0
Joseph at front desk was awesome
4.0
The GM Casey is not social able, rude, stand offish and has an attitude. Her listening skills need some work as well. Twyla, Joseph, and Crystal are wonderful and caring people at the front desk at the Southwest Hwy & US Hwy 290.
1.0
Dirty carpets, hair in sink, loose toilet, lamps didn't work, noisy, weird night manager who called my room at 1030 pm to make sure everything was, "to my liking."
The key magnetizer only works for certain rooms, so they escort you to your room to program your key. You only get one key.
The night manager actually knocked on my room's door while programming my key to make sure no one was in the room already.
No breakfast, just coffee and granola bars.
All this for just $165/night.
But the bed was somewhat comfortable.
3.0
The only redeeming value of this property was it was close to where I needed to be….& cheap too!
3.0
Good clean room with comfortable bed. Shower water pressure is very low.
4.0
Friendly staff
1.0
This hotel was trash! Old, dirty, poorly maintained, rare to come in contact with ANY staff. The beds are uncomfortable, pillow are flat, no amenities to speak of… The booking site mentions bkfst included and that’s definitely not the case.
Unsightly characters were commonly seen around the property, grilling in the parking lot, or working on cars. Only positive is that it’s a pet friendly property. Won’t ever be going back! Yuck
2.0
I was told breakfast is included when I booked the room, but in the morning, there was only dark coffee available without even any cream. They told me it is because of supply chain problem.
2.0
towels were dirty. tv didn't have working remote. no breakfast available. shower took 20 minutes to go from frigid to tepid.
4.0
It's not easy to find of the access road, they need a sign on the frontage road pointing to the hotel.
2.0
Cleanliness not a priority. Bathroom floor dirty. Hair all over the sheets. Couldn't have been fresh sheets. Should’ve paid $10-20 more for better quality stay at another establishment.
2.0
Homeless hang around the property. Weird chemical smell in the room. No ice machines.
2.0
The floors in the room were sticky. The water was too hot for a shower, the cold maybe wasn’t working because the temps wouldn’t adjust. Staff was not available. We had to wait for a few minutes before someone came to the front desk.
1.0
Disgusting and extremely expensive
1.0
The moment we walked in, we were met with rudeness, pretty much. We arrived in town quite early, so we thought we'd visit with my daughters since they were already there. Although we understand the privacy of patrons when we asked about my daughter, they were rude when my girlfriend needed a restroom and would not help her. Why would we just walk into a random hotel for a restroom?? About 30 minutes before our check-in time, we asked if we can go ahead and check in since we were there, in a rude way, we were told we can check in at 3pm. Most places would at least do the process, and if the room wasn't ready for an early check-in, that is all she had to say...politely! We saw no housekeeping in the halls
We had no hot water for showers!! People should have hot water!
For the price people pay to stay at this establishment, there is no breakfast. The lady at check-in was awfully excited about their coffee bar in the morning--it was a joke! I paid LESS at other hotels with a very nice breakfast offering!
3.0
Group of construction workers drinking every night in picnic area leaving a mess. One morning as I left for the day a person was sleeping in the stairwell.
5.0
Liked
4.0
The reception staff were very polite and courteous.
Unfortunately, the hotel supply delivery was delayed that week or weekend, so they only had coffee to offer in the morning.
1.0
The staff was real friendly and on point.
3.0
No hot water
2.0
2hr check in almost, was told to translated , it was just assumed I spoke Spanish wasn’t even asked if I mind or if I did was just told to come help as if it was my job. 1st key wouldn’t work, got second key and it worked but room was a complete mess -beds undone, old food on counter, not completely sure people had check out which is horrifying they’d just assign a room and let a stranger walk in. Will not be staying here again
1.0
Showed up after i had already paid for 2 beds and we get to hotel and no beds available
2.0
The property is very run down. Paint peeling etc. They have removed everything from the kitchens in the rooms and it has to be checked out individually. The environment felt very unsafe to me to be a single female. The clientele felt “iffy.” And then someone pulled the fire alarm in the middle of the night. It was a big fat no for me.
2.0
Comfortable enough stay for our purpose. Fire alarm woke us up from a sound sleep at 5 am., but very glad to know that the alarm is in working condition. Better safe than sorry. Price a little high for me, but I didn’t have a lot of choices for the area. I would consider staying again.
2.0
Staff are accommodating but barely see them in The front desk if we need something. I was issued two door keys that the other is not working. I told the front desk about the not working door keys but instead of giving me a new one in which the key are obviously old, he reprogrammed it. It works one time and then not working again and I just fed up of telling the front about anything, it’s just horrible. My expectations ti the price I paid was not met. During the booking, I was told there’s a breakfast but it turn out just a coffee bar with muffins and protein bar in the corner. The coffee tastes horrible. Coffee and hot water at the bar were not properly labeled, waited 10 minutes to someone to pointed that one to me. The worst stay we’ve ever had. I don’t normally make negative reviews but I was force to do it because of the experience we had.
1.0
The stay was awful! The room was very dirty! Used Q-tips were underneath the bedside night stand. The refrigerator was rusty and the freezer started defrosting and leaking! There were stains on the desk chair and i don't want to know what kind of stains they were! This by far, is the worse hotel I've ever stayed in!
2.0
Found bugs under the microwave
FAQs
How much does this hotel cost compared to others in Sunset Valley?
The average price for a rental in Sunset Valley is $166 per night. This rental is $79 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Extended Stay America Suites Austin Southwest. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Extended Stay America Suites Austin Southwest pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Extended Stay America Suites Austin Southwest?
We found 5 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, laundry, and tv.
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