Friendly, no hassle

Room filthy and not a double bed as advertised

Very disappointed to find on check in that we were booked into a room in building which was over the road from the hotel and above a busy bar. Did after asking about cancelling get room changed into the hotel but the toilet seat was broken, cracked sink and room was not very clean, even a ladies silver ring left on the floor.

Fast check in room was lovely was a little hot though a fan was supplied in the room which we used. Fab little addition was the fridge in the room. Great value for money will be back.

Friendly staff. We had to park across the road on another site. Room clean and comfortable bed. There is no lift. We didn’t eat in the hotel. Reasonably quiet by we were woken at 6.30 on Saturday morning with unexplained noise from the roof.

I had booked the Cairn Hotel as i had stayed their previously, however 24hrs before arriving I was told that I would be staying at another hotel over the road as this was where the twin rooms were located! If this had been explained at the time of booking i would not have chosen this hotel and gone elsewhere, however with 24hrs notice I had no choice. The hotel was the Carlton and was little better than a youth hostel. The rooms were desperate for a revamp. The bath had no taps. The towels were dirty, having makeup stains in them! Everything about the room was dated and shabby looking. What was worse was the fact that the flat roof outside of the window had a discarded 'item' lying there which I do not consider appropriate under any circumstances. Parking was chaotic as I was told to park at the Cairn hotel, and to "block people in", but then there was no parking when I returned on the first night, and ended up parking at the back of the Carlton hotel. I don't expect to have to drive around to park my car when staying at a hotel. I will never book at this hotel (where I didn't even stay, ironically) again, and please avoid if you want anything other than a double bed! Absolutely shocking.

Left my glasses at the property and they said it wasn’t there when I left them on the desk! Gutted and it took them several calls to confirm this!

Stayed for one night (Friday) Great location, 30min walk to city centre or bus from outside hotel (vert frequent). Friendly staff, very helpful. Great bars, Cairn Hotel bar more for the younger generation as the night goes on, Sister hotel great bar for the older generation 40+ Plenty of eating places and all at reasonable prices. Would defiantly return.