Great stay-clean staff friendly

Lovely hotel no shampoo or shower gel in the dispenser and the curtains hanging of and couldn’t shut them apart from that staff very friendly and helpful

Previously stayed here a few years ago and it was good, not so much this time. The location is good, 5 minutes walk from the city centre and shops, parking on site is good too. check in was quick. we were told that the hotel was short staffed so there'd be no room cleaning unless we requested it. breakfast was chaotic, busy, but the food was nice, plentiful and a good choice of cereals, fruit etc. A nice touch was the free access to tea and coffee machines in the breakfast area all day. You could see the staff were rushed off their feet, especially at breakfast time. In our opinion it wasn't worth the money we paid for two nights, if room service isn't available it should be reflected in the price. Can't fault the staff though, all really pleasant even though they looked under stress. Room was ok, smallish, bit dated, good powerful shower and toiletries provided (shower gel, shampoo, hand-wash), nothing outstanding though really.

Really good value overnight stay. Great for the city centre. Would definitely recommend to anyone having a short break in chester.

The hotel was modern and comfortable. The bedroom was spacious, modern and spotless. The included breakfast was really nice and the free parking ar the hotel was also great. The staff in the hotel were very polite. I have not stayed in a Holiday Inn before, but will certainly stay on one again. I was really inpressed with it.

A good stay at this hotel which is located just outside the city wall and therefore close to the city centre. The receptionist Angela was delightful and nothing was too much trouble. Breakfast OK and included. A well located budget hotel.

Nice hotel and great location for the city centre. I would properly stay there again.

Breakfast, parking, beds, all great, only issue was other guests slamming doors etc, but would stay again.

The stay was great. we will use that hotel again when visiting family close by, great for food within 5 minutes walk, bars, shops and sightseeing. stupidly cheap with breakfast included, £31 a person per night. breakfast could have been hotter, plenty of choice and plenty of it. staff were friendly and helpful.

Great location for the city and gateway to North Wales Angela (118) on reception was warm and welcoming

Lovely hotel, well positioned. Polite and friendly staff. Very happy with room. 2 minor gripes - pillows very lumpy :0( lighting not particularly well positioned to put make up on. A light just above the mirror would’ve been perfect (told you it was a minor gripe!) Otherwise, very happy. Breakfast was superb. Very organised and well planned out .

Chair in bedroom dirty, shower was cold, mentioned to reception and wasn’t fixed as promised. Had to be looked at my the night staff. Needed to speak to a person nicely present in the hotel whilst we were out and not present and could not get through to speak to someone, kept being put through to a call centre and being cut off.

A four day break for us. Loved Chester and the hotel was excellent. Free on site parking and walking distance to the City. Staff and breakfasts very good.

Lovely staff especially Angela on front desk at The Chester Racecourse Hotel. Breakfast excellent and great value. Rooms had Netflix which was a nice touch. Bed was comfortable. Adequate for an overnight stay. Very convenient location. Would definitely stay there in future.

Plenty of parking and also close to the centre

Convenient for Chester itself. Our room was small but nowhere to put items, no drawers or proper wardrobe, Our room was very dusty around the bed. The room was warm so heeded the window open slightly but there was a lot of noise and banging outside at all hours during the night.

Perfect location,easy walking distance & parking available on site. The lady on reception was extremely helpful and gave us plenty of information about the property. Only problems were the rooms could have been a bit cleaner. Stained carpets,unhoovered floor & underwear between the beds from the previous guests. The next door neighbours were uo very late having loud sex which woke us up,however we understand this can happen anywhere.

Fantastic value stay. Warm comfortable room. Extremely helpful young lady on reception. Great breakfast. Free hot drinks and free car parking. What's not to like.

Nice hotel, modern, clean and friendly staff.

We had a member of the party become very unwell, the staff were amazing and really went above and beyond to assist in any way they could.

A great central location and the staff could not be more helpful

First time staying at this hotel in Chester and very easy to park with onsite parking. Very quick check in. Very clean. Breakfast lots of options but the cooked options wasn’t up to standard for me.

Thought the rooms were very clean and the cleaner in the morning was very helpful. I really liked our stay and the location was perfect. In terms of breakfast it was all hot and plenty of choice. Bread was lovely. Fruit fresh. Unfortunately eggs were undercooked and sausages cremated (I know there can be kitchen mishaps but that batch should have been binned and started again!), however, it didn’t spoil my overall experience. Free hots drinks 24hr was a lovely touch and well appreciated.

Lovely hotel with very friendly staff. Plenty of food for breakfast. Only downside was noisy from outside the hotel at night (sounded like a heater or motor running)

It was a great 2 day break away no worries about parking it was so easy.Hotel was grest staff great.aAll staff was so helpfull we will be back 😀 😊

Great reception with advice for an evening meal at a nearby pub. Hotel well sited near the heart of Chester, it was pretty full but staff were busy cleaning and replacing buffet food when necessary. My only complaint was that in room 320 the road noise was very annoying even with the window closed, the problem seemed to be with the vent above the window which could not be fully closed. Unfortunately my wife did not feel well so we decided not to ask for a different room (not sure if one was available) I reported the issue in the morning and was told to ask for a room on the other side of the hotel ! But then told she would look into it.

Great stay as always. Staff very helpful.

Great stay in Holiday Inn Chester, staff very friendly, room clean and comfortable, close to centre. Inclusive breakfast varied and enjoyable, Only complaint was the Mrs snoring and farting all night, other than that a splendid stay. Would definitely recommend.

Clean, warm and comfortable stay. The room was a good size. Nice choice of breakfast food although a few hot choices were cold. All staff were polite and friendly.

Very convenient for Chester centre , loads of parking. Good breakfast included

Clean, near city centre.

The staff at this hotel are very helpful and friendly even at their absolute busiest.