Grand Oasis Palm - All Inclusive

Family friendly

It is 2 hotels connected and turns out I walked into the wrong lobby to check in and was given a room at apparently at the better location. I was told by other workers on ground from other companies that the side I was in, the rooms get renovated and is more exclusive. We did have to walk over to the other side for the restaurants. I was able to get booked at the desired restaurants twice. I personally thought the morning buffet was good, but my mom and aunt thought otherwise. Yes, sometimes the food wasn't warm but I was satisfied with the options available. All our waiters were friendly and attentive and provided exceptional service. The pirate pool for the kids was cute, pirates need a face-lift and items back on them but is perfect for little ones. Unfortunately, it wasn't cleaned as well as the big pools. Some nature debri was floating around discouraging my picky children. The pool the pirate slide goes into is deep, wish it wasn't so I could have both kids(6 and 10yrs) in the same pool. They definitely liked the long pool on the other side. We never went to check out the kids zone, thats where the dinosaur pools were at. Having the pirate ship excursion next door was also perfect. We had a day show option and only needed to pay the tax, but we went ahead and booked the night option with the dinner. Kids and family had a good time and the food was good. We never went across the street from the hotel either and it looked like a nice area to walk. Bus stop nearby too!

Good place for relaxing but the quality is not good and high end

We were suppose to stay in the grand oasis palm and got moved to the sens because of construction. We had no problem with that. Our first room we got, the view was of a roof and that was it. We asked if we could change rooms and they moved us to another room with a beach/ pool view for $100. They are remodeling so there was construction in the hotel we were in and that was non stop. The staff were very friendly and helpful. The food was mediocre. I would give food 2.5 out of 5. They told us we would get a free breakfast and discount on the morning pirate ship if we did this meeting. The meeting ended up being a timeshare but that took 3 hours the breakfast was basically over when we got there and we didn’t end up with the pirate ship. So missed 3 hours with family. The hotel was clean coffee was good. The sens pool we loved. Oasis was good we loved sens more. The ac wasn’t very strong in our room. The WiFi would stop working randomly for hours. The beach was nice and right there. I think this hotel has tons of potential. Family friendly. Bars were great. Rooms were cleaned and stocked when needed.