The rooms are remodeled, very clean.

Room was cleaned, the facilities were well, and nicely stocked. The issue was with the front desk and their lack of communication. Upon arrival from the airport we called the front desk and spoke with a woman regarding our late check in. She clarified and confirmed that we would not be charged a no show for showing up after midnight and reassured us that she would leave a note to the next shift. Unfortunately, when we arrived to check in around 2:24AM, worker who claimed she was the supervisor, informed us that we had been charged a no show and that she would have to reinstate us and charge us an additional night to rebook us. We explained that the earlier shift had left a note. Worker continued to say she understood but that there was nothing that she could do because after 2AM their system resets. Unfortunately, her employee failed to communicate this information to us. Had the employee who confirmed we would not be charged did not relay this information to us. Otherwise, this would have determined our course of action. The lack of customer service and compassion for their customers is the biggest issue. She never apologized or tried to come to a reasonable accommodation for the inconvenience that her own employee had caused.

Very well remodeled and clean

Everything was very good, the only mishap I had was that around 7:20 am, a woman came in saying that they had given her that room in which we were already staying, according to the receptionist it was a mistake on her part.

There was a lizard in one of the beds! Staff member said she would tell maintenance

Definitely one of my favorite hotels while visiting family! I’ll be back. Also, all the food choices around were a plus!

Nice property

Clean bed clean room

Convenient to the local Providence hospital

Loved it! Clean

Very pleasant stay. Nothing bad. Nothing phenomenal.

The room was super clean and everything brand new they are remodeling and upgrading the hotel, very comfortable and convenient

We have stayed in this hotel on many occasions and NEVER had such a bad experience as we did this time. Upon checking out I was told there was not a manager on-site to address my issues. There was filth everywhere due to the construction. The elevator was nasty so we used the stairs and they were even dirtier. I wish their website would have notified us of the construction and the fact that their Jacuzzi was not working so we could have stayed somewhere else. Then I couldn't speak to a manager to address my disappointments. Ugh!

Very friendly staff

loved the cleanliness!!

Everything is very clean and comfortable ☺️

I like the hotel. The new rooms.

I didnt even check-in i have a special need son and he makes noises manager told me if i can keep him quiet i can not stay there so i left and i still got charged i wish she could understand what having a special need kid is. I cant used tape on my kids mouth

We were offered the option to check in early even though our room was not available. We arrived at noon time and check-in time was 3 PM. This resulted in us having to go through the process at the front desk twice with no apparent benefit to me. It’s a cumbersome process and I would just drop it. The room itself was ho-hum at best, with some damaged things which had not been repaired from prior use, missing foot on the bathroom vanity, damaged doorstop in the bathroom door, and an ill fitting shower curtain which apparently was designed for a different bathroom fixture. In fairness, the hotel is going through remodeling at this point in time and quite possibly these items will be addressed as part of the remodeling process. Our key cards expired before the end of first day, a pet peeve of mine, and we again had to return to the front desk to have new key cards programmed. The breakfast service was phenomenal, with all items being available throughout the posted hours of the breakfast service.

Thanks

One of the reasons we booked this hotel was because of the heated pool and hot tub. Pool was much smaller than it appeared in photos. The pol and hot tub were both freezing, the heater was broke our whole stay. If we had know this ahead of time, we would have stayed somewhere else. Workout equipment also needs attention.

a bit below average, dirty walls in the room. outdated bathroom

yo estube dos dias en el hotel y pues todo estubo normal no exelente pero bien tenian construccion en el lado del hotel y pues en algunos parking pues no te podias estacionar y por lo cual la entrada estaba sucia y eso duro dos dias susio y pues para lo que cobran esta y se be mal y asta el elebador con pedasos de sheet rock pue eso es lo que yo bi en los dos dias que estube alli ah y otyra cosita mas que yo nececitaba otro dia mas y me lo negaron y pues tube que ir abuscar otro hotel porque nunca me respondieron me digieron que me ivan a avisar y pues nuca me avisaron nada pues es todo y gracias de todos modos

Great not to have to use a ladder to get into bed. Clean, well designed. Great AM breakfast. Will look for HI Express everywhere we go.

I had bad experience dealing with the staff dyring the check-in process. I reserved a suite and I ended up in a normal room. the staff didnt listen.

The hot tub was cold and our tub drain was clogged

Great all around from front desk to checkout

the facility is under renovation...will really be nice when concluded

for the price it is it would be nice to have bottles of water in the room

The staff was nice

Clean and close to shopping areas. Staff is friendly and courteous. Breakfast was very good with different options.

Had bathtub backed up didn’t really do anything about it until I called corp