Ideal city centre location near to bars and restaurants. Staff were friendly and check in was quick and easy. Breakfast was nice self service and a good choice of cereals, pastries and cooked food. 11am check out was an added bonus

Clean and generally attractive hotel.

Serious GDPR issues. The hotel refused to hand over our room key until we provided personal information; mobile number, address, email. At no point in the booking process on booking.com were we informed that this information would be required at check-in. It was clear from discussion with staff on reception that this is a frequent issue. Then after being assured we wouldn't be contacted with any spam post-stay, and ensuring we hadn't ticked or unticked any boxes agreeing to receive communication, we received three marketing emails from the property.

Lovely clean hotel, nice and quiet had great night sleep. Staff polite and friendly. Would definitely recommend and stay there again. Nice area plenty to see and do.

Nothing to add.

Beds comfortable and rooms are big.

Breakfast was not worth £15pp.. Service was very slow staff took ages refilling buffet and a lot of people constantly waiting

Great stay. Functional location in the heart of the city. Clean, comfy and quiet. Great staff too

I recently had the pleasure of staying at Holiday Inn Sunderland, and the experience was truly delightful. The accommodations were comfortable, and the overall service exceeded my expectations. I would like to highlight the exceptional service provided by Andrea during breakfast. Her attention to detail and dedication to ensuring a positive guest experience were truly commendable. Andrea's friendly demeanor, efficient service, and genuine hospitality added a special touch to the morning routine. The staff at Holiday Inn Sunderland, including Andrea, contributed significantly to making my stay memorable. I highly recommend this establishment for both its comfortable accommodations and outstanding customer service. Thank you, Holiday Inn Sunderland, and a special thanks to Andrea for going above and beyond!

Nothing 100 pounds for a view of a roof?

Over priced and didn’t even have a view. Cleaning staff so loud in the morning woke me up

Central for what we needed

N/a

Cleanness

Everything was great

Excellent Maccam hospitality, albeit from a hotel chain. Every member of staff was friendly and chatty and seemed proud to be working at the hotel. Excellent Breakfasts!

Nothing,

It's right in the city center, walking distance from the metro and very close to shops and restaurants. Breakfast was good and abundant.

Nothing to dislike.

It was ideal location and very clean

We were awoken in the middle of the night by a couple of girls and a guy fighting and arguing in the room next door banging doors etc This spoilt a lovely night for hubby's birthday I know it's not your fault But when l complained, l just got oh were sorry from a young girl

The room was large, comfortable and clean. Bedding was good. The best feature was the staff. All made our week there an exceptional stay and very welcomed. Friendly and service oriented!

Spotlessly clean, great location with great staff.

Nothing

The style and the cleanliness of the place. The friendliness of staff. And the well accommodated service

The elevator voice 🤣 irritating. But it was funny to listen to.

Top location, nice clean rooms, lovely hall design, delicious breakfast. Best part of our experience was meeting the staff! Loveliest, most welcoming people. Definitely will stay there again.

Fantastic experience- first time in holiday inn. World class service

Bella struttura

Colazione disordinata sevizio assente un po’ sporco nel buffet…nessuno croissant solo brioche in busta….tazze per latte macchiato o cappuccino assenti….

Didn't have a breakfast at £14.95 to expensive, went down the road to Wetherspoons had one there for £6.50 including a drink.

Better quality toilet paper, it didn't tear properly no perforations, and to thin.

The location is very convenient for attending concerts at The Fire Station and football matches at Stadium of Light. Walking distance from railway station/metro station.

Hotel is clean. Staff on reception were polite. Room was spacey it. Breakfast was tasty

Room was a little cold.

Nice and central for shopping, restaurants, amenities and transport links.

Nothing to dislike

central location

nothing

Extremely polite and helpful staff. Offered to hold our bags whilst the room was being cleaned. When the room was available early they called and informed us of this. Honestly exceptional service from everyone. The building was immaculate the entrance was very comfortable. Rooms were great size.

N/A

Location perfect for a night at theatre

A packet of two shortbread biscuits was £3... a bit unreasonable

Staff location bed

The breakfast was terrible

Great location. Lovely clean rooms.

The noise from other rooms, you could hear people moving around both upstairs and downstairs so we had little sleep. People were banging doors all night.

Very well organized and neat environment

Nice hotel

Nothing

Room was comfy staff nice 👌

No toilets in reception breakfast got cold going toilet

The location, tidiness, and easy access

Nothing