Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
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Location
Reviews
1 / 10
Massive Stromprobleme (kein Warmwasser, keine Küche) und ein ignoranter Kundenservice machen den Aufenthalt rückblickend
Leider wurde unser Aufenthalt durch massive Probleme mit der Elektrik ruiniert. Aufgrund eines Fehlers in der Stromversorgung waren über 48 Stunden lang essentielle Bereiche des Hauses ohne Funktion: Wir hatten kein warmes Wasser, der Backofen und der Kühlschrank ließen sich nicht betreiben, und viele Lichtquellen blieben dunkel. Da wir uns selbst verpflegen wollten, war das eine Katastrophe – unsere Lebensmittel sind im ausgefallenen Kühlschrank verdorben.
Besonders enttäuschend war die Reaktion von Novasol: Trotz eines Technikerbesuchs blieb das Problem bis zu unserer Abreise bestehen. Dennoch wurde im Nachgang behauptet, alles sei „ordnungsgemäß“ gewesen. Unsere klaren Foto- und Videobeweise wurden bisher ignoriert. Statt einer Entschuldigung oder Erstattung erhielten wir lediglich automatisierte Rechnungen für Stromkosten. Ein derart mangelhaftes Beschwerdemanagement haben wir bei einem professionellen Anbieter noch nie erlebt.
3 / 10
Tolles Haus in schöner Lage, jedoch mit erheblichen Mängeln in der Grundausstattung, die leider nur zum Teil oder zeitve
Die Lage im Grünen, ruhige Umgebung. Wunderschönes Panoramafenster mit Blick (noch) ins Grüne. Raumaufteilung für mehrere Personen praktikabel.
Bei Anreise leider nur im Halben Haus Strom. Kein Backofen. Teilweise Beleuchtung. Kaum Heizung. Einige Zimmer kein Licht. Das war sehr schade, da wir uns bereits sehr auf unsere Pizza und Brötchen freuten… auch Sauna und Whirlpool waren an dem Abend nicht nutzbar. Sehr kompliziert und nervig war der Versuch am Freitagnachmittag und Abend Kontakt zu novasol aufzubauen. Die auffindbaren Telefonnummern waren entweder nicht mehr aktuell oder nicht besetzt. Die App von novasol war leider auch nur Ki basiert und half nicht weiter. Hier hätte ich mir an der Pinnwand vor Ort eine kontaktmöglichkeit gewünscht. Zum Glück hatten wir Holz dabei so dass wir das kalte Haus etwas erwärmen konnten.
Am nächsten Morgen trafen wir direkt bei novasol eine freundliche Mitarbeiterin an. Sie schickte sofort jemanden zur Reparatur. Danach hatten wir wenigstens Strom, Licht, Heizung und einen Backofen. Jedoch blieb das Warmwasser mangelhaft. Den Whirlpool nutzen die Kinder leider kalt. Dabei fiel auf, dass die Anleitung und die Fernbedienung nicht zusammenpassen. Das sollte überarbeitet werden.
Weiter bemerkten wir, dass es keine passenden Topfdeckel in der Küche gab. Und einige Betten sehr weich waren. Ein Lattenrost sogar gebrochen.
Für den Preis, den ein Wochenende in dem Haus gekostet hat, hätten wir eine warme Unterkunft mit Elektrizität erwartet. So wie eine etwas besser geprüfte Ausstattung.
Die Highlights wie Whirlpool und Sauna waren kaum bis garnicht nutzbar.
Eine schnellere und unkomplizierte Kontaktaufnahme ohne App und KI hätte sicherlich den Frust etwas geschmälert.
Vielleicht kommen Sie uns finanziell für das Wochenende noch etwas entgegen?
Parking is not specified as an available amenity at Gorgeous Home In Rømø With Sauna. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is Gorgeous Home In Rømø With Sauna pet friendly?
Yes! This house is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Gorgeous Home In Rømø With Sauna?
We found 10 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and pets allowed.
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Region of Southern Denmark
About this house rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Heating
WiFi/Internet
Sauna
Outdoor Cooking
Fire alarm
FAQs
Is parking included with this house?
Parking is not specified as an available amenity at Gorgeous Home In Rømø With Sauna. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is Gorgeous Home In Rømø With Sauna pet friendly?
Yes! This house is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Gorgeous Home In Rømø With Sauna?
We found 10 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and pets allowed.
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