Hôtel Villa Marie Saint Tropez

Cozy hotel, cute rooms, perfect breakfast, friendly staff, nice garden and pool area

nothing

Very helpful and friendly staff, wonderful location between pines, great pool area

The food was far from the level to be expected at such a hotel. Both food and drinks were heavily overpriced

The location, excellent service and elegance

Nothing

Beautiful property by service levels not at par with expected 5 star hotel, especially given price point

As a guest at a 5-star hotel charging nearly €3,000 per night, I expected exceptional service and value. Unfortunately, several aspects fell short. The hotel offers a shuttle service, but we were never informed about it. When arranging transportation, we found the hotel’s partnered car service charged a 100% premium compared to local alternatives. At checkout, the concierge questioned our claim of having paid the drivers, requiring verbal confirmation from them, which felt dismissive and untrusting—an experience I’ve never encountered at other 5-star properties. Additionally, a canceled car booking incurred a fee of 125% of the original fare, equating to 300% of what other providers would charge. For a hotel of this caliber, such minor charges seem petty and inconsistent with the luxury price point. Similarly, the booking process was rigid, requiring full prepayment well in advance, with no flexibility for credit card holds—a first in my extensive experience with 5-star hotels (600–700 stays). While the hotel has potential, these practices detract from the expected luxury experience.