Very nice appartement where everything is very new. Very modern and just very nice. We had a lovely week there. 3 lifts are in walking distance and there is also a small supermarket with a butcher. We would consider to come again. A little expensive but probably also because we chose a busy week.

1) Before arriving I had to arrange for key pick-up as we would arrive after closing time at 19:30. It was very hard to get hold of the office the week up to the arrival. Either you did not pick up the phone or there was only a person who could speak French. Hence I ended up calling many times. 2) As we would arrive late I had to give you my credit card details over the phone - no digital solution was available. Hence, I will need to get a new credit card issued. I do not think it is even legal to ask for the for the CVC code on the back over the phone. 3) When I was to pick up the key, you could only find one key and when we are 5 people we needed two keys, hence I had to come back later to pick up the second key - it did seem a little disorganised. 4) When arriving at the appartement we could not get in as you have forgotten to give us the code for the front door along with the code to wifi and code to the skiing room. I called and you had to email the piece of paper with all the info, which you have forgotten to give us. 5) I received emails before arriving that I should pay for linen and cleaning - but my cleaning and linen was included in the price. Therefore I called and you said, yes there are these automatic emails but just ignore them. But then fix it because I could have paid. 6) I also got a mail about the turist tax which I was to pay but the amount was not correct. It was like the amount was based on the appartement being full. But as we were only 5 the price decreased and I got a new amount. These things should be precisew. 5) We cannot be the only family not speaking French. You hand us a piece of paper with all the important information and access codes on - consider translating it into English as well on the back page as a service. WE HAD A GOOD STAY IN A VERY NICE APPARTMENT BUT THE AGENCY NEED TO STEP UP TO BE WORTH THEIR MONEY.