Nice apartment, nice area ,location great view good
Needs to update cooking utensils etc
Agency do not get back to you with requests
Agency needed to review there checkout procedure. Check out time stated 10 -11 but told Me I needed to go by ten. They quickly updated the website
8 / 10
Great area would come again but not in this apartment only due to landlord
Good position nicely decorated. Stairs a bit steep for a elderly person nice balcony
Cooking facilities all over the place. Only two toilet rolls for 8 days. Only one set of towels in need of two sets for 8 day stay owner did not bring to me even though I asked . I had trouble with the door to apartment it sticks owner just said never had a problem before like its my problem
5 / 10
Despite a beautiful location and a responsive landlord, the stay was severely impacted by the agency's unsatisfactor
Location and size
Our recent stay was a tale of two halves: a decent property + location and an extremely disappointing service from the management agency, which unfortunately ruined the experience.
We must formally express our extreme disappointment with the service we received from the agency. This was particularly frustrating as our previous booking with them provided a wonderful service, including delivered breakfast, which set a high expectation for this stay.
Here are the key issues we faced:
Persistent WiFi Problems: Despite confirming with the agency before booking that the internet was a necessity for our disabled child, we had absolutely no WiFi for the last several days of our stay at all and very poor internet with lots of troubleshooting involving the rest of the time. The landlord had attempted to fix this but it wasn’t successful, the rest of the time they just kept telling us that they were waiting for the technician to get back to them on this issue, but as you can imagine - we didn’t see that technician… We repeatedly attempted to fix it by reloading the modem, but the connection never worked. This was a critical failure in service, made even more frustrating as I was unwell and confined to bed, unable to even watch TV.
Poor Communication & Unresponsiveness: The agency was quick to demand an outstanding parking payment but remained completely silent on our multiple reports about the WiFi issues. The communication was also poorly planned; we received departure instructions at 9:08 PM and were told to wait until 10:00 AM for key collection,they even didn’t bother to actually discuss our plans to depart as early as we could: our planned 6:00 AM departure for a long journey.
Broken Promises: We were promised a discount from our last booking, but this was never honored at the time of our reservation. This lack of follow-through has made it very difficult to trust their service and their word.
10 / 10
Exceptional
Everything
small flaws with hot water and occasionally weak wifi
The location is perfect, this apartment is near the see and the church square. There are everything what you need in the apartment. We spent amazing time here. The owner is friendly and attentive. He was available during our visit. To find this place is easy. The view is perfect!
We had some problems with parking. The parking in the port doesn’t work.
It’s an old town, and there no parking near the home. You need to spend some time to find a parking place.
8 / 10Excellent·Sep 2025
Good position nicely decorated. Stairs a bit steep for a elderly person nice balcony
Cooking facilities all over the place. Only two toilet rolls for 8 days. Only one set of towels in need of two sets for 8 day stay owner did not bring to me even though I asked . I had trouble with the door to apartment it sticks owner just said never had a problem before like its my problem
5 / 10·Jul 2026
Nice apartment, nice area ,location great view good
Needs to update cooking utensils etc
Agency do not get back to you with requests
Agency needed to review there checkout procedure. Check out time stated 10 -11 but told Me I needed to go by ten. They quickly updated the website
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at A casa di Rino. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is A casa di Rino pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at A casa di Rino?
We found 11 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, heating, and wifi/internet.
The location is perfect, this apartment is near the see and the church square. There are everything what you need in the apartment. We spent amazing time here. The owner is friendly and attentive. He was available during our visit. To find this place is easy. The view is perfect!
We had some problems with parking. The parking in the port doesn’t work.
It’s an old town, and there no parking near the home. You need to spend some time to find a parking place.
8 / 10Excellent·Sep 2025
Good position nicely decorated. Stairs a bit steep for a elderly person nice balcony
Cooking facilities all over the place. Only two toilet rolls for 8 days. Only one set of towels in need of two sets for 8 day stay owner did not bring to me even though I asked . I had trouble with the door to apartment it sticks owner just said never had a problem before like its my problem
5 / 10·Jul 2026
Nice apartment, nice area ,location great view good
Needs to update cooking utensils etc
Agency do not get back to you with requests
Agency needed to review there checkout procedure. Check out time stated 10 -11 but told Me I needed to go by ten. They quickly updated the website
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at A casa di Rino. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is A casa di Rino pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at A casa di Rino?
We found 11 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, heating, and wifi/internet.
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