Hotel in Shanghai
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Prime Location
Amenities
Airport transportation available
Free WiFi/internet
Air conditioning
Non-smoking
WiFi/Internet
Laundry services
Family friendly
Ironing facilities
Smoking allowed
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Shanghai
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Nov 2026
The service very kind staff helped us with bringing all the suitcases upstairs. Food was great!!
Nothing it was really good rooms were amazing!
7 / 10Good·Nov 2026
The location is great, at three minutes walk from the Bund and East Nanjing road. We did not take breakfast at the hotel, and what was remarkable was that although very centric, we barely found nice breakfast or brunch places in this area.
The family room was ok.
We had some issues with the room allocation, and eventually the hotel manager resolved the issue for us and we received fruit and Shanghai magnets. Nice gesture for an initially unpleasant experience.
The name of the hotel creates confusion - the Atour in the next street has exactly the same name in Booking.com, only the address is different. We were dropped off at the wrong hotel, and then had to walk in the middle of the night with all our suitcases through pouring rain to the other hotel (this is the one in Hankou road, the other in Fuzhou road is much nicer)
The staff attitude was not empathic. Very cold and transactional. We had asked for adjacent rooms 4 weeks before booking and repeated that request several times. When arriving, it was not taken care of at all, and there was zero sympathy for our frustration. We got offered eventually 2 family rooms, for which initially they wanted us to pay more. After 40 minutes arguing at the reception desk with kids who were exhausted after the trip, this was not ok.
The entry to the hotel is dark and when it rains flooded and not covered. The hotel lobby feels very small and cheap. So different from other Atour hotels.
There should be a solution to allow a family with two children in one room.
10 / 10Outstanding·Oct 2026
⭐⭐⭐⭐⭐ Excellent location, beautiful and spotless rooms, and the most incredible staff! In a busy city like Shanghai, having a clean, comfortable room and reliable, trustworthy staff makes all the difference. The highlight of our stay was celebrating my birthday. The team surprised me with a BEAUTIFUL cake in my room and made me feel truly special. ❤️ This is the kind of hospitality that turns guests into loyal customers. I cannot thank the staff enough for their kindness and thoughtfulness. I would absolutely stay here again and highly recommend this hotel!
Nothing to mention.
5 / 10·Sep 2026
The location was great, the staff was helpful, and the breakfast was passable. That is about it.
I cannot recommend this hotel, especially for families. Despite the property's rating, the rooms were uncomfortably small and lacked basic comforts, making it feel more akin to a backpacker's hostel. I took a chance on staying here and was completely let down. I will certainly not be staying at an Atour property again in the future.
$$$$
Top rated by guests
8.3Excellent
(688 Ratings)
"The service very kind staff helped us with bringing all the suitcases upstairs. Food was great!!"
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