Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Location
Reviews
3 / 10
Disappointed
The location was good if you want to stay near Bribie Island.
Unfortunately, the property fell well short of what we expected from the description of a family holiday home with a garden.
The overall cleanliness was extremely disappointing. Every surface and ornament seemed to be covered in dust. Even the reed diffusers were completely empty, with the sticks themselves covered in thick dust. It gave the impression that the property hadn’t been properly cleaned or maintained for some time.
The kitchen was poorly equipped, especially for a property advertised as family-friendly. There were no plastic plates, bowls or cups suitable for young children. After raising this, some were eventually provided, but unbelievably, it took two weeks for them to arrive.
The garden was another major disappointment. One of the reasons we chose this property was so our children could enjoy the outdoor space. Unfortunately, the ground was covered in sharp, spiky debris, making it impossible to walk around comfortably, let alone allow the children to play safely.
The internet was also extremely poor, feeling more like a weak 4G mobile connection than proper Wi-Fi.
The bathrooms were very dated and unpleasant. There was a persistent smell of urine around the toilet, which appeared to be coming from the grout. The bath was also poorly designed, with a tap protruding into the middle of it. My daughter actually caught her back on the tap, which was particularly concerning in a property supposedly suitable for families.
When we initially reported the excessive dust to the management office, their response was disappointing. They suggested that the dust must have been caused by us, rather than taking our concerns seriously. Eventually, a cleaner was sent out, and even they appeared shocked by the condition of the property.
Overall, this was certainly not the relaxing family holiday home we had hoped for based on the listing.
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