Luxurious Chalet in Port Said Governorate with Breathtaking View
8.2 / 10
Excellent(11 Ratings)
$$$$
Chalet in Egypt
6 guests · 2 bedrooms · 2 baths
Reasons to book
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
4 / 10
It wasn't what I thought it would be. It's worse than I expected.
The weather is really nice and breezy and the activities there are amazing.
I did not get everything the property had to offer like the WiFi and the service was really bad. We've called maintenance a lot of times but no one helped. There was false advertising, the room I saw on the booking site wasn't what I saw in real life at all. It was different and lower quality. The value of the room is too expensive and definitely not worth it.
1 / 10
Subject: Complaint Regarding Booking Cancellation and Incorrect Refund Deduction Dear Booking.com C
Subject: Complaint Regarding Booking Cancellation and Incorrect Refund Deduction
Dear Booking.com Customer Support,
I am writing to formally lodge a complaint regarding an unacceptable refund issue related to a recent hotel booking cancellation with a hotel booking made through your platform.
Booking Details:
• Hotel Name: Porto Said Resort Rentals
• Booking Number: 4512432562
• Booking Date: 29th April 2025
• Stay Dates: 30th April 2025 – 2nd May 2025
After payment and booking confirmation, I was surprised that the GPS location shared on your website/app and distance from city center was inaccurate, which led to considerable confusion and inconvenience. The actual location is very far, 23km from the city center and I immediately contacted the property, and they informed me that the location shown in the booking.com platform was wrong, and they offered to cancel the booking from their end and promised full refund. (whats app chat enclosed for ready reference)
I was left with no choice and but to cancel the booking. Also next day morning I informed Booking.com local customer service and informed them the issue, they raised a cancel request to the hotel on 30th April for their acceptance and sent me email copy at 11:39am on 30th April 2025.
Following the cancellation advise suggested by the hotel representative, I noticed that the refund amount processed by the hotel was less than the amount originally paid, with no clear explanation for the deduction. This is both unfair and unacceptable, especially considering that the issue arose from incorrect information provided through your platform.
Despite contacting the hotel directly and followed their advice, they have not resolved the matter and have referred me back to booking.com, citing the deduction of $43.40 usd from my original payment of $127.80 usd is from booking.com as platform service fee. As a loyal customer I find this situation extremely disappointing and unacceptable.
I trusted booking.
More deduction in the cancellation refund, when the location of the property was wrongly mentioned in the platform
Does this property follow enhanced cleaning procedures?
Yes, this chalet has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this chalet?
Parking is not specified as an available amenity at Luxurious Chalet in Port Said Governorate with Breathtaking View. For more information, we encourage you to contact the property about where to park.
Is there a pool at this chalet?
Yes, a swimming pool is available for use at Luxurious Chalet in Port Said Governorate with Breathtaking View. Enjoy the water!
Is Luxurious Chalet in Port Said Governorate with Breathtaking View pet friendly?
Unfortunately, this chalet is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Luxurious Chalet in Port Said Governorate with Breathtaking View?
We found 31 amenities for this rental. This includes free parking, air conditioning, pool, non-smoking, and gym.
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Egypt
About this chalet rental
Spacious Accommodations
Amenities
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Wheelchair accessible
Kitchen
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Beach access
Shared living spaces
Ski in/Ski out
Garden
Laundry services
Sauna
Accessible Parking
Fireplace
Spa bath
Family friendly
Ironing facilities
Smoking allowed
Childcare services
Accessible by lift
Key access
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this chalet has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this chalet?
Parking is not specified as an available amenity at Luxurious Chalet in Port Said Governorate with Breathtaking View. For more information, we encourage you to contact the property about where to park.
Is there a pool at this chalet?
Yes, a swimming pool is available for use at Luxurious Chalet in Port Said Governorate with Breathtaking View. Enjoy the water!
Is Luxurious Chalet in Port Said Governorate with Breathtaking View pet friendly?
Unfortunately, this chalet is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Luxurious Chalet in Port Said Governorate with Breathtaking View?
We found 31 amenities for this rental. This includes free parking, air conditioning, pool, non-smoking, and gym.
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