Details

Bed, Bedroom

Serenity Graskop, 3 bedroom A-Frame cottage

4.1 / 10

(69 Ratings)

$$$$

Chalet in South Africa

2 guests · 3 bedrooms · 2 baths

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Enhanced cleaningExtra health and hygiene measures to ensure your safety

Location

city location on map

Reviews

1 / 10

Poor service

Nothing at all

The tv never worked, place was dirty covered with spider webs electricity was not good if you switch one appliance on the others don't work.If you use the warm water in the bathroom you shock. Pots was so dirty we had to make a plan to clean it . Phoned and complained to the manager and owner and the call was dropped by them . Very poor service. Had to leave the place earlier after paying for 5 nights we couldn't anymore due to safety hazards

1 / 10

Disgusting, filthy dirty property which Booking.com should delete from their property list. Is

Absolutely nothing. Unfortunately the space below was insufficient for me to actually write down all the problems we had with the property!

This accomodation was filthy dirty. The beds were awful, the mattresses were all torn and very old and uncomfortable. The pillows, duvet, bed linen were filthy and the smell of pespiration from them was unbelievable. The fire extinguishers were out of date since 2016 and one in the kitchen was empty. Sockets hanging off the wall. No internet the whole time we were there despite advertising that internet was available. We also had no water for two days. Again the owner blamed the town, yet he if this was the case he should at least have asked the guy James, living in the shed on the property to either store water prior to the water being turned off or at least have some stored water on the property to at least shower. Or just inform the guests of the situation. They had a TV but no connection. If one put on the two rings of the cooker the electricity went! . The fuse box was situated outside but one had to first trip the switch in order to get the electricity back on. I did phone the owner and his first reaction was "Oh the electricity is probably out on the village" even though I explained that the electricity only went once the two rings of the stove were turned on! Only after he spoke to my son did he say on flip the trip switch and maybe the electricity will come on! Which is exactly what happened. So one could only have one electric item plugged in at a time otherwise the electricity went out! The electricity was very dodgy and considering it was a fully wooden house with no proper fire prevention it was extremely dangerous. Loose wires all around the house so I would assume the electric wiring was not done by a professional electrician. Just someone who thought he/ she could just do it!! The net curtains hanging on the windows were full of holes! The material was so old it was just disinteregating .The light bulbs outside around the property were full of water so obviously they didn't work!

9 / 10

Serene as the name of the lodge. We had a great stay

We catered for ourselves, location to amenities and places to visit the best. Jan the caretaker is so humble and helpful. 0

Hot water got finished one evening and we were not notified.

4 / 10

Very friendly owners and cute chalet that needs some fixing up to make it worth the price you pay to stay there.

The property was cosy and it was something special that is why we chose to book the chalet. The owner and his son were very friendly people and did all they could to accommodate us and help us with questions.

Unfortunately we did feel unsafe, there is a little gate that allows anyone to come onto the property and into the garden. We had a hard time falling asleep knowing this. Also the bathroom toilet is leaking and unfortunately it has a bad smell, the bathroom should definitely get a good clean and repairs. In general we did not feel safe or clean, and those are two important factors.

Photos

Garden, Balcony/Terrace, Garden view

Garden, Garden view

Property building, Day, Natural landscape

Property building, Garden, Garden view

Natural landscape, Garden, Balcony/Terrace, Garden view

View (from property/room), Balcony/Terrace

See all properties

Serenity Graskop, 3 bedroom A-Frame cottage

Bed, Bedroom

Garden, Balcony/Terrace, Garden view

Garden, Garden view

Property building, Day, Natural landscape

Property building, Garden, Garden view

4.1

(69 Ratings)

"Clean, big yard and green garden, fresh air😁 very quiet neighborhood!"

Verified guest

Don't miss out! Price and availability may change

4.1 / 10

Chalet in South Africa

2 guests · 3 bedrooms · 2 baths

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Enhanced cleaningExtra health and hygiene measures to ensure your safety

About this chalet rental

Spacious Accommodations

Amenities

Free WiFi/internet

Free Parking

Air conditioning

Non-smoking

Heating

WiFi/Internet

Garden

Fireplace

Outdoor Cooking

Family friendly

Smoking allowed

Fire extinguisher

Cleaning products

Map of South Africa

city location on map

Ratings and reviews

4.1 / 10

(69 Ratings)

100% verified reviews

9 / 10Outstanding·Jan 2026

We catered for ourselves, location to amenities and places to visit the best. Jan the caretaker is so humble and helpful. 0

Hot water got finished one evening and we were not notified.

7 / 10Good·Aug 2025

Different

Fence and Outside appearance could be cleaned up

8 / 10Excellent·Jan 2025

Prachtige omgeving van de woning

We hadden de pech dat de boiler gloeiend heet water lekte, en dat er geen actie is ondernomen om dat te stoppen.

6 / 10Average·Jun 2025

Espaço e localização.

Limpeza no exterior, chuveiro.

$$$$

FAQs

Does this property follow enhanced cleaning procedures?

Yes, this chalet has implemented enhanced cleaning procedures and processes to keep you healthy and safe.

Is parking included with this chalet?

Parking is not specified as an available amenity at Serenity Graskop, 3 bedroom A-Frame cottage. For more information, we encourage you to contact the property about where to park.

Is there a pool at this chalet?

We didn’t find pool listed as an amenity for this chalet. It may be worth double checking if a pool is important for your stay.

Is Serenity Graskop, 3 bedroom A-Frame cottage pet friendly?

Unfortunately, this chalet is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Serenity Graskop, 3 bedroom A-Frame cottage?

We found 13 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and heating.

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