Hot tub

when I arrived it was not cleaned dirty smelly towels in the laundry hamper appeared to be left a lot longer then a short stay guest. I was asked if I cleaned the place my stay would be free I did not ever receive my refund from owner and then the last quote from a number was I would be reimbursed for only the clean fee not the entire stay as previously agreed. I was given the run around and never have received my payment for this property very unprofessional and not in my opinion any where I wish to stay again