Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Balcony/Terrace and more
Location
Reviews
1 / 10
Not good experience with booking.com
Booking.com issue I am writing to make a formal complaint regarding my recent stay at the property in Merimbula, NSW, booking reference 5075677449
The booking was for 3 nights for 5 adults and 2 children (aged 4 and 1). Unfortunately, the accommodation did not provide the basic facilities and services that we had paid for, and our holiday was seriously disrupted.
During our stay, the property experienced significant electrical problems and we were without electricity for approximately two days. The power would repeatedly trip whenever we attempted to use appliances.
As a result:
We had no reliable electricity for approximately two days.
The refrigerator was not working.
The kitchen could not be properly used.
We were unable to prepare food normally.
Managing two young children, particularly in the evenings without electricity, was extremely difficult.
An electrician attended the property and indicated that there were significant electrical issues requiring attention.
We were also informed/observed that a bird was damaging the electrical wiring.
Because of the condition of the property, we had to make alternative arrangements for the kids and our planned holiday was substantially disrupted.
This was particularly difficult because we were travelling as a family group with two young children, and the accommodation was booked on the expectation that we would have basic facilities including electricity, refrigeration and a functioning kitchen throughout our stay.
We therefore believe that the accommodation did not provide the service that was advertised and paid for.
I am requesting a full refund for the three-night accommodation, together with reimbursement of the reasonable additional costs we incurred as a result of having to make alternative arrangements of food and accessories.
I would appreciate it if Booking.com could investigate this matter with the property and advise us of the refund and compensation process.
9 / 10
Great stay. Incredible views. Perfect place for friends, family and or group scenarios.
Views, facilities, location
Height of the tv can be a little higher.
8 / 10
Excellent view and good value for money
Location and View. Clean towels and bed sheets provided.
No bins provided in Bathrooms. The cupboards can be cleaned up by removing unnecessary stuffs
Parking is not specified as an available amenity at Sapphire Views. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is Sapphire Views pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Sapphire Views?
We found 9 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and balcony/terrace.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Balcony/Terrace and more
Map of Merimbula
About this house rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Balcony/Terrace
WiFi/Internet
Beach access
Garden
Family friendly
FAQs
Is parking included with this house?
Parking is not specified as an available amenity at Sapphire Views. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is Sapphire Views pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Sapphire Views?
We found 9 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and balcony/terrace.
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