This property was one of the most disappointing hospitality experiences I have encountered. The condition of the accommodation raises serious concerns regarding basic health and safety standards, with visible mold present throughout the unit. Frankly, it is difficult to understand how a property in this condition is still being offered to guests without intervention from the local health authorities.
The check-in process was equally unacceptable — disorganized, inefficient, and handled by staff who appeared entirely unprepared to assist guests. To make matters worse, the management company responsible for the property proved remarkably ineffective. Despite reporting the issue late in the evening, around 10pm, no meaningful effort was made to relocate or properly support me.
A situation involving potential health hazards should never be handled with this level of indifference and incompetence.
5 / 10
all good
6 / 10
Okay property. The room was clean and comfortable, and the location was great, and the customer service friendly, and everything is quite digitalized, however, we faced a couple of hiccups. First of all, the day of the check in, the check in details would not load on the page and showed * on room and code. The team helped, and finally around 10pm the check-in details FINALLY loaded and the team sent them over. Secondly, the room only had one small blanket, and with the chilly nights, we asked for a second blanket and no response ever came and neither did the blankets, so my family spent cold nights in the room with appropriate covers.
6 / 10
The building was clean and employees were friendly. The apartments are independently owned. When I reached out through the app, it took too long to hear back from them. We had difficulty communicating with the owner to get the correct Wi-Fi password. Worse than that, the toilet did not flush well. The apartment building had a plunger, but that’s all they were able to do.
Had an excellent stay i strongly recommend this place for anyone going to Sao Paulo
10 / 10Outstanding·Nov 2024
Great building
8 / 10Excellent·Sep 2024
It was an okay experience. I really loved the view from the 21st floor. Staff was nice. Communicate with them via Whatsapp. Wifi didn’t work, only one toilet roll, cleanliness was about a 8/10.
Great stay for 4 days solo trip. In order to enter the building you have to ring the doorbell and staff lets you in. Once you are at the door of the room you will be staying in, you will see that it is code locked. The device speaks in Chinese for some reason so hard to understand instructions. But this is how you open it: you place your hand on the knob, then turn the knob upwards, down. If screen is not immediately displayed, press on screen. And then type in password.
While you're here, you can enjoy all the comforts of home and more, including a rainfall showerhead and a stovetop, as well as a Smart TV and an espresso maker. Other amenities include laundry facilities, towels, kitchenware and utensils, and a desk.
Amenities
Air conditioning
Non-smoking
Coffee/tea maker
Kitchen
Microwave
Washing machine
Kitchenware
No pets allowed
Stove
Laundry services
Towels
Desk
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at 360 VN Ueno by housi. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is 360 VN Ueno by housi pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at 360 VN Ueno by housi?
We found 12 amenities for this rental. This includes air conditioning, non-smoking, coffee/tea maker, kitchen, and microwave.
Guests love it hereGuests give this property a top rating
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsAir conditioning, Coffee/tea maker, Kitchen and more
About this apartment rental
While you're here, you can enjoy all the comforts of home and more, including a rainfall showerhead and a stovetop, as well as a Smart TV and an espresso maker. Other amenities include laundry facilities, towels, kitchenware and utensils, and a desk.
Had an excellent stay i strongly recommend this place for anyone going to Sao Paulo
10 / 10Outstanding·Nov 2024
Great building
8 / 10Excellent·Sep 2024
It was an okay experience. I really loved the view from the 21st floor. Staff was nice. Communicate with them via Whatsapp. Wifi didn’t work, only one toilet roll, cleanliness was about a 8/10.
Great stay for 4 days solo trip. In order to enter the building you have to ring the doorbell and staff lets you in. Once you are at the door of the room you will be staying in, you will see that it is code locked. The device speaks in Chinese for some reason so hard to understand instructions. But this is how you open it: you place your hand on the knob, then turn the knob upwards, down. If screen is not immediately displayed, press on screen. And then type in password.
5 / 10·Mar 2026
all good
$$$$
Top rated by guests
8.2Excellent
(108 Ratings)
"Had an excellent stay i strongly recommend this place for anyone going to Sao Paulo "
While you're here, you can enjoy all the comforts of home and more, including a rainfall showerhead and a stovetop, as well as a Smart TV and an espresso maker. Other amenities include laundry facilities, towels, kitchenware and utensils, and a desk.
Amenities
Air conditioning
Non-smoking
Coffee/tea maker
Kitchen
Microwave
Washing machine
Kitchenware
No pets allowed
Stove
Laundry services
Towels
Desk
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at 360 VN Ueno by housi. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is 360 VN Ueno by housi pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at 360 VN Ueno by housi?
We found 12 amenities for this rental. This includes air conditioning, non-smoking, coffee/tea maker, kitchen, and microwave.
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