0 / 10 – Absolute disaster, the worst accommodation I have ever experienced
0/10 – Absolute disaster, the worst accommodation I have ever experienced
This place was a complete nightmare from the very beginning.
Upon arrival, the building access code provided didn’t work, and after calling the host, we were sent to a completely different street than the one listed in our reservation.
When we finally entered the apartment, we found unbelievable dirt and neglect – filthy doors, a clogged sink with brown residue, black hair all over the floor, and dirty tiles and surfaces.
The bed was full of hair and body hair, with visible stains on the sheets and blood on the pillow. It was clear that the bedding had not been changed after previous guests and that the apartment had not been properly cleaned for a long time.
At 1 a.m., I had to take an Uber to another apartment to personally collect clean bedding, because the host was unable to provide even basic hygiene standards.
This absurd situation cost me 25 EUR for the taxi and two hours of my time in the middle of the night.
We even found broken glass in the carpet, which is extremely dangerous and proves that no proper cleaning had been done at all.
Despite repeated promises that the issue would be resolved and that we would receive compensation, nothing has been refunded to this day — no refund, no compensation, no taxi reimbursement.
The management now ignores all my recent attempts to contact them, which makes the whole situation even more unacceptable.
I’ve been traveling for more than 30 years and have never experienced such a disgusting, unprofessional, and irresponsible approach.
This apartment is a complete disgrace, and I strongly advise everyone to stay away.
7 / 10
Generally Recommended
Location was very good, easily reachable by car or public transport. The area was nice and quiet at night. The apartment was quite big and overall comfortable. Checkin was simple.
Overall the apartment was not very clean, rooms and shelves were dusty. I was not comfortable sharing payment details for the deposit through third party links.
8 / 10
Great home, bathroom not so much
The house was spacious and really comfortable
The bathroom was kind of a mess, water leaked everywhere from the shower and the sink is wayyyy too narrow, but it really didn’t bother us that mich, we just needed to be a little more careful
8 / 10
Pleasant stay in clean apartment.
It had all the amenities that you needed. It was clean and tidy.
The joining instructions - as they have several properties, I had taken the booking.com address and not latest address. It was at a different place. Also not aware you had to use the same code for 2 doors.
Also couldn’t find traditional British tv stations - probably my lack of technical skills!
Emplacement calme et à 15-20 min à pieds seulement de la gare Rotterdam central.
Commerces à proximité
Petite terrasse pour voir le coucher du soleil
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8 / 10Excellent·Jul 2026
Emplacement central dans un quartier très vivant.
7 / 10Good·Jul 2026
Lage, Größe, einfache Kommunikation mit dem vermieter
Saubere Möbel, bessere Ausstattung
6 / 10Average·Aug 2026
L'emplacement, la terrasse côté calme du quartier, la proximité d'une supérette pour le ravitaillement, l'équipement de la buanderie.
Une information en anglais concernant l'utilisation des transports en commun et des parkings environnants y compris P+R serait la bienvenue pour les touristes étrangers de passage à Rotterdam.
Coté propreté, équipement et ustensiles de cuisine, la prestation mériterait d'être améliorée. Ustensiles et équipements gras et sales. Four micro-ondes hors service, hotte-aspirante hors service. manque de vaisselle style coupe à fruits, essoreuse salade. Malgré les promesses d'intervention d'une équipe technique concernant les équipements défaillants suite à notre signalement, personne ne s'est manifestée !
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Alphabet Apartments -2e Pijnackerstraat 13. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Alphabet Apartments -2e Pijnackerstraat 13 pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Alphabet Apartments -2e Pijnackerstraat 13?
We found 9 amenities for this rental. This includes free wifi/internet, non-smoking, pets allowed, heating, and wifi/internet.
Emplacement calme et à 15-20 min à pieds seulement de la gare Rotterdam central.
Commerces à proximité
Petite terrasse pour voir le coucher du soleil
-
8 / 10Excellent·Jul 2026
Emplacement central dans un quartier très vivant.
7 / 10Good·Jul 2026
Lage, Größe, einfache Kommunikation mit dem vermieter
Saubere Möbel, bessere Ausstattung
6 / 10Average·Aug 2026
L'emplacement, la terrasse côté calme du quartier, la proximité d'une supérette pour le ravitaillement, l'équipement de la buanderie.
Une information en anglais concernant l'utilisation des transports en commun et des parkings environnants y compris P+R serait la bienvenue pour les touristes étrangers de passage à Rotterdam.
Coté propreté, équipement et ustensiles de cuisine, la prestation mériterait d'être améliorée. Ustensiles et équipements gras et sales. Four micro-ondes hors service, hotte-aspirante hors service. manque de vaisselle style coupe à fruits, essoreuse salade. Malgré les promesses d'intervention d'une équipe technique concernant les équipements défaillants suite à notre signalement, personne ne s'est manifestée !
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Alphabet Apartments -2e Pijnackerstraat 13. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Alphabet Apartments -2e Pijnackerstraat 13 pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Alphabet Apartments -2e Pijnackerstraat 13?
We found 9 amenities for this rental. This includes free wifi/internet, non-smoking, pets allowed, heating, and wifi/internet.
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