The hotel itself is fine it’s the people running it read the reviews on Google as well as here. You will understand. My mother, although last staying with me would be visiting and he’s in a wheelchair. She needed first floor access I called. They said they had a double room on the first floor. I booked it when I arrived. They only had a single. They put me in the single and would not adjust the room price. They required $100 deposit that I put on my personal credit card that they say they returned but did not, and I had to file a dispute also while trying to talk about these issues, all you got was screamed and yelled at and belittled this guy has no business being in customer service. Good luck to all who stay here.

Location

Very bad. No heater.

Location

Do not go there. The staff is very rude and unprofessional. I was greeted very unwelcoming over there. They made me pay a $100 deposit and they treated me like I was a stranger or a Sugg. Also, in the morning there was this lady who was knocking at the doors and it looks like she was on drugs, and also said that if I was going to stay another day, or if not, which was really odd, and made me feel very uncomfortable, the owners are stinky Chinese people, and they were very rude as well and the rooms had bedbugs, so it was very uncomfortable. I did not even stay there and I did not even get a refund.

We left our pillows behind and they refused to give them back.

This hotel did not except our proof of payment through Expedia. They insisted on being paid $173, a room rate about $80 higher than the receipt, and therefore we left. This was a great inconvenience to us and caused a lot of stress during our travels by what seems to be a flawed system regarding payments between Expedia and the hotel.

The room hadn’t been updated. I don’t think they ever mopped the old tile floor. It was sticky and made my feet black after my shower. The tv is a old box style and you could hardly see the picture. Everything else was completely booked in the area so I had to take it. It seemed like a lot of people lived there. The room next to me, they emptied the continence out into the parking lot and were spraying everything down with a hand pump garden sprayer.Bring your own bedding, towels and cleaning products there isn’t any room cleaning here.

Overall, the hotel was a great pick! The quality is more for the money. The hotel is not pricey but provides great service and cleanliness. The only set back was the breakfast provided. It would've been better if they provided better nutrition breakfast than just donuts. I heard the donuts were made Dailey but needed more like fresh fruit.

Moldy petrified burrito in my microwave oven.. Informed staff, still there next day.. I complained, they comped $25.. Whooptidoo. Not much considering the stiff $75 they charged per night.. Their TV sets are circa 97', room heat/ac is loud, location is practically on the freeway.

You get what you pay for. Definitely not the worst hotel have stayed in, in our 6 week vacation. One of the beds broke while in there. Put us in new room and beds were comfy so no real complaint.

I can use WiFi only my first day. I asked staff to fix this but never fixed until I leave hotel.

Great and comfortable stay. The staff was friendly, and the room was clean and orderly when i checked in.

I reserved two nights but when I arrived the desk clerk told me I only had one night because the second night the room was not available. I found another room elsewhere for the second night and checked with the clerk immediately so I wouldn't get charged she said I had no second night room and upon check out was told the same thing. I was still charged for the room and thanks to the help of the manager i finally got a refund. The night desk clerk was so rude and unapologetic.

According to Expedia.com this hotel was suppose to be within 10 minutes walking distance to the Downtown Denver Convention Center when the Comic-con was being held, which is why we picked this hotel. After driving to the hotel and then checking Google maps, this hotel was 2 hours and 45 minutes walking distance to the downtown convention center, and that was the only sore point of our whole stay. The point of picking a hotel 10 minutes from the Denver Convention Center was to save some money while there. Instead we ended up spending $22.00 for 3 days of parking. It sort of defeated the purpose didn't it.

Started out great, called hotel day of stay to ask questions and hotel employee was very nice. We came in late, around 12:30pm, and check in was fine. The room was very small but was clean. Problem was, that the toilet wouldn't flush. It was so late so we decided to wait until morning to get it fixed. Alerted front desk about 7am but there was no rush in getting it fixed. With 2 small children, this was a big issue. We ended having to use the lobby bathroom every time someone needed to go. I called the front desk again around 9 and front desk girl seemed bothered that we were asking about it again. No one ever came to fix the bathroom. We checked out around 10:30 and again explained that this was unacceptable! Front desk said that all they could do was knock off was $10. Considering that we paid $100 for the couple hours we were there, we were really upset. Not staying here again.

HOTE experience was great...clean rooms close to downtown denver...staff was friendly n helpful.

If you like quiet, this is not for you. Getting the rooms cleaned up with fresh paint and "new" furnitures did not impress me. My room had a tv bigger than the table it was on. It was an uneasy feeling when you go to your room and people are hanging outside their room with doors open. Only had to stay for a night. Please read other reviews, before booking here.

The staff was very friendly and helpful When we made our reservations they said we could use our AARP discount when we checked in that did not happen and when we asked ( 4 times) they said that it always was someone else that would have to make that determination and they were not at work. The last word was that the person that could grant that discount was only coming to work on Monday and we left on Monday. That was very misleading. We were there with 3 other relatives who had rooms and we all three had different prices charged to us ?????