The Swiftwater

Very clean property

Pillow kinds smelled

Very clean, in excellent condition.

Cleaning staff entered the room even though we had “Do Not Disturb” signage on the door. Not a big deal since we were dressed but we were shocked the door opened though we had the sign on the door.

Everything!!! My husband never stays put or in the room when we travel. However, he did just that here. He’s always up at 4:00am but here he slept until 7:30am. He’s been raving about it since we left and telling everyone who would listen that they need to check it out. The visit to Deksi was a bit pricey as we only ordered two appetizers (chicken wings and softshell crab) and two flavored lemonades (non-alcoholic) and the bill was $86. The food was delicious and I ate it room temperature the next day (which I never do un-heated) and it was still delicious! This is definitely a gem and we plan to return. Lastly, everyone was very nice, friendly and hospitable which is always a plus…

Absolutely nothing!

Our stay at The Swiftwater was very enjoyable overall, but unfortunately, a significant housekeeping issue affected our experience. On two consecutive days, housekeeping left our hotel room unsecured after servicing it. This made both my husband and me extremely uncomfortable, especially knowing that our personal belongings and privacy were left vulnerable. I did speak directly with front-of-house management, who was attentive to my concerns, made notes regarding both incidents, and assured me the matter would be addressed with senior staff and the housekeeping team. Upon checkout, I followed up again and was told someone would be contacting me regarding the situation and the inconvenience it caused. Unfortunately, I have yet to receive that follow-up. Regardless of how it happened, having our room left unsecured on two separate occasions was concerning and made us feel that our privacy and security had been compromised. Aside from this issue, our stay was very good. The hotel itself is elegant, the grounds are beautiful, and the staff were attentive, friendly, and welcoming. We stayed in a Concierge Suite, and having access to the concierge area 24 hours a day was extremely convenient. The heated indoor/outdoor pool was delightful, with a wonderful atmosphere that we really enjoyed. Our only other concern was the bed, which had a noticeable dip in the middle and wasn’t as comfortable as we had hoped.Overall, The Swiftwater is a beautiful property with wonderful amenities and lovely staff. Had it not been for the repeated issue with our room being left unsecured and the lack of follow-up afterward, our experience would have been excellent.