B&B HOTEL Mulhouse Bâle Aéroport

Amazing

muy bien

todo

L’emplacement très pratique, proche de l’aéroport. La propreté. Les équipements.

Les lits trop durs, très difficile de dormir dessus.

Receptionist was lovely, room and bathroom were very small, but clean and quiet. There was an elevator. We could walk to 3 restaurants. We were there for less than 24 hours, so I have little more to say

The communication with the hotel for shuttle services was awful. There is a 48 hr minimum request time for the service. I emailed for the shuttle within that time. Never got a reply. Emailed again and called. NO reply on the telephone: it rang and rang, no voicemail; and no reply to second email. Contacted Booking.com, they also did not receive a response to their inquiries via phone and email. Finally I got an email from the property a few hours before my pick up request time saying they would pick me up at the airport at 6 am. It was 10 am. I requested a 4 pm pick up. Receptionist apologized when we arrived, gave us one free breakfast since we had to take a taxi to the property. That was nice and appreciated. But the communication is really a problem and caused headaches and worry. Breakfast was supposed to start at 7:30 am, when we got there at 7:25 am, there was a large tour group already on the buffet line, taking copious amounts of food. There was enough for us at the end of the line, but anyone wanting breakfast at say, 8:15 am or later would have had very little food. The quantities the hotel purchased were insufficient to the number of guests.