We arrived at the property at around 2:00 AM with our children after travelling from another country. Unfortunately, what we found when we entered the apartment was completely unacceptable.
The apartment was extremely dirty, and the bed linen had clearly not been changed. There was black hair everywhere, including in the bed, and the bedding smelled strongly of sweat. The pillows were dirty and covered with various stains, including greasy and dark stains. Under these conditions, it was impossible for us to stay or sleep there, especially with our children.
We contacted the owner immediately and explained the situation. However, he refused to come to the property to see the conditions himself and also refused to refund our money.
It is completely unacceptable to pay approximately €500 for two nights and be treated with such disrespect. At 2:00 AM, we were forced to leave the apartment with our children and remain outside until around 6:00 AM while trying to find a hotel where we could finally sleep in clean and acceptable conditions.
I strongly ask Booking.com to investigate this property and take appropriate action. In my opinion, accommodation in such a condition should not be allowed to remain listed on the platform without verification that it meets basic standards of cleanliness and hygiene.
We feel that we were seriously misled about the actual condition of this apartment. This experience caused enormous stress and inconvenience to our family, especially because we were travelling with children and arrived in the middle of the night.
I strongly advise future guests to be extremely careful before booking this property.
8 / 10
It was a good accommodation place in terms of its location, facilities and reasonable price, thank you.
As a family, what we needed was there, even condiments and toiletries 😁
My boys got some few bites maybe as we left the window, veranda door open as it’s hot weather - maybe an extra fan could be more beneficial .
9 / 10
Good location and good price!
This apartment is about the location. It’s just next to metro and also supermarket.
The apartment is quite spacious but need to a bit of renovation in some area.
A bit too much stuffs of the owner. They can clear out some of their stuffs inside the bathroom.
5 / 10
Décevant par rapport à la communication et la propreté
L’emplacement proche du métro et calme la nuit !
La personne de l’agence ponctuelle et sympathique
La difficulté à obtenir des informations simples mais précises auprès du loueur avant l’arrivée. La propreté des parties communes ( flaques d’urine dans les escaliers) ascenseur hors d’usage et apparemment depuis un moment (appartement au 5e). Description du bien pas tout à fait réelle : pas d’accès direct du parking à la résidence, pas 3 canapés lits( deux mais on ne peut en déplier que un à la fois). Et surtout l’appartement n’était vraiment pas propre, des serviettes de toilettes utilisées laissées dans la SDB, panier à linge sale débordant, vaisselle sale dans le lave-vaisselle …..
Saint-Ouen, quartier calme et bien desservi par metro - appartement bien agencé et calme - autonomie entrée et sortie - bonne literie
L'appartement aurait besoin d'un bon coup de nettoyage d'automne ;)
8 / 10Excellent·Jul 2026
As a family, what we needed was there, even condiments and toiletries 😁
My boys got some few bites maybe as we left the window, veranda door open as it’s hot weather - maybe an extra fan could be more beneficial .
5 / 10·Oct 2026
L’emplacement proche du métro et calme la nuit !
La personne de l’agence ponctuelle et sympathique
La difficulté à obtenir des informations simples mais précises auprès du loueur avant l’arrivée. La propreté des parties communes ( flaques d’urine dans les escaliers) ascenseur hors d’usage et apparemment depuis un moment (appartement au 5e). Description du bien pas tout à fait réelle : pas d’accès direct du parking à la résidence, pas 3 canapés lits( deux mais on ne peut en déplier que un à la fois). Et surtout l’appartement n’était vraiment pas propre, des serviettes de toilettes utilisées laissées dans la SDB, panier à linge sale débordant, vaisselle sale dans le lave-vaisselle …..
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Spacieux, moderne et familiale - Paris à porte - Au pied du métro 14. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Spacieux, moderne et familiale - Paris à porte - Au pied du métro 14 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Spacieux, moderne et familiale - Paris à porte - Au pied du métro 14?
We found 19 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and heating.
Spacieux, moderne et familiale - Paris à porte - Au pied du métro 14
6.4Average
(38 Ratings)
"This apartment is about the location. It’s just next to metro and also supermarket.
The apartment is quite spacious but need to a bit of renovation in some area."
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
Bar
Balcony/Terrace
WiFi/Internet
Laundry services
Outdoor Cooking
Family friendly
Smoking allowed
Accessible by lift
Key access
Key card access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of Clichy
Ratings and reviews
6.4 / 10
Average(38 Ratings)
100% verified reviews
9 / 10Outstanding·Oct 2026
Localização ótima
O forno não funciona
7 / 10Good·Sep 2026
Saint-Ouen, quartier calme et bien desservi par metro - appartement bien agencé et calme - autonomie entrée et sortie - bonne literie
L'appartement aurait besoin d'un bon coup de nettoyage d'automne ;)
8 / 10Excellent·Jul 2026
As a family, what we needed was there, even condiments and toiletries 😁
My boys got some few bites maybe as we left the window, veranda door open as it’s hot weather - maybe an extra fan could be more beneficial .
5 / 10·Oct 2026
L’emplacement proche du métro et calme la nuit !
La personne de l’agence ponctuelle et sympathique
La difficulté à obtenir des informations simples mais précises auprès du loueur avant l’arrivée. La propreté des parties communes ( flaques d’urine dans les escaliers) ascenseur hors d’usage et apparemment depuis un moment (appartement au 5e). Description du bien pas tout à fait réelle : pas d’accès direct du parking à la résidence, pas 3 canapés lits( deux mais on ne peut en déplier que un à la fois). Et surtout l’appartement n’était vraiment pas propre, des serviettes de toilettes utilisées laissées dans la SDB, panier à linge sale débordant, vaisselle sale dans le lave-vaisselle …..
$$$$
6.4Average
(38 Ratings)
"This apartment is about the location. It’s just next to metro and also supermarket.
The apartment is quite spacious but need to a bit of renovation in some area."
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Clichy
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
Bar
Balcony/Terrace
WiFi/Internet
Laundry services
Outdoor Cooking
Family friendly
Smoking allowed
Accessible by lift
Key access
Key card access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Spacieux, moderne et familiale - Paris à porte - Au pied du métro 14. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Spacieux, moderne et familiale - Paris à porte - Au pied du métro 14 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Spacieux, moderne et familiale - Paris à porte - Au pied du métro 14?
We found 19 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and heating.
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