Abbotsford Hotel

Brilliant refit environment with great quality finishes throughout.

The property itself is stunning and spotlessly clean. Breakfast was enjoyable with a good selection of pastries and hot dishes. The communication prior to check in was good as well with quick and helpful replies from staff ☺️

My wife and I checked in around midnight following an event we had at a nearby property. Initially there was nobody at the check in desk however loud music blaring! I rang the bell for a solid 5 minutes and even rang the phone to get the attention of someone. Eventually, a male “night porter” showed up looking flustered. He had no idea what he was doing and after around 15 minutes of waiting (in complete silence) he admitted he didn’t know how to check us in. I explained we had a very long day and urged him to give us the key to room 10 (I knew this was our room) however he handed me the key to room 3. I then had to ask where the room was and he replied that he didn’t know. Eventually.. showing us upstairs where we found the room. Around 15 minutes later as we were getting ready for bed he knocked the door and said “I’ve been told to put you in room 10.” By this point we had unpacked and got changed and so I politely declined the move! This experience was disappointing and in all honestly left us both a bit baffled. Never known anything like it! It definitely took the shine off of what is a beautiful hotel unfortunately

Beautiful rooms and lovely Scottish breakfast

Nothing

Breakfast was excellent. Rooms very modern and comfortable.

Staff were average. Breakfast was far too slow and there were not enough staff.